Case Manager

Services For The Underserved, Inc.•New York, NY

13d•$45,000 - $48,994

About The Position

SCOPE OF ROLE: Under the supervision of the Senior Case Manager, the Case Manager provides case management to individuals and families in need of homeless prevention services.

Requirements

HS Diploma, GED, or AA degree in related field and two years qualifying experience

Nice To Haves

MSW or bachelor’s degree preferred in related field.
Knowledge of the Department of Homeless Services, the Human Resources Administration, and entitlements.
Knowledge of the complex interaction of multiple factors of homelessness, incarceration, and substance abuse, mental health and domestic violence is preferred with sensitivity to cultural and gender specific issues with both individuals and families

Responsibilities

Oversee case management for program participants and their families which include arranging, coordinating, monitoring and delivering services related to meeting their housing needs.
Ensure community follow-up to engage the program participants in care; promote compliance with appointments and encourage self-sufficiency and empowerment.
Promote linkage with other service providers that will help participants obtain and maintain housing stability.
Monitor the effectiveness of linkages with other on-island service providers.
Assure timely intakes, assessments, service plans and referrals.
Provide service description and overview to prepare participants for full-service engagement.
Collaborate with program participants to develop service plans that correlate with resolving barriers to maintain housing stability.
Monitor and evaluate program participants’ progress.
Prepare and submit Financial Assistance Requests on behalf of program participants.
Participate in development of After-Care and on-going housing assistance service planning processes.
Coordinate supportive services and referrals based on specific needs of program participants.
Assist participants with obtaining and reinstating benefits.
Assist participants in identifying financial resources.
Maintain copies of program participants’ documents in case files.
Monitor case progress and when necessary, enter information into the CARES database.
Participate in and provide case related updates during case management and general staff team meetings.
Attend training and provide feedback on presentations.
Assist participants with obtaining employment services such as job training, job readiness and employment workshops.
Advocate on behalf of program participants to ensure they receive work support services such as rental assistance, food stamps, Medicaid, subsidized childcare, etc.
Assist participants with understanding their lease, securing utilities, making moving arrangement
Outreach to property owners and mediate issues that help participants locate or retain housing.