Case Manager (CCACS Brookside)

Heluna Health•Richmond, CA

11d•Hybrid

About The Position

The Contra Costa Adult Continuum of Services (CCACS) is a program of Contra Costa Health Services Health, Housing and Homeless Services Division, in partnership with Heluna Health. Our mission is to provide safe, interim housing with comprehensive services that assist homeless adults in securing permanent housing that will end their homelessness. We respect human dignity and believe housing is a right that is supported through advocacy and collaboration. This role involves establishing and maintaining a caseload, conducting needs assessments, assisting clients with obtaining identification and benefits, and coordinating access to various resources such as housing specialists, mental health services, and legal aid. The Case Manager will also educate clients on daily living skills, facilitate relationship-building, and report client progress in team meetings. A specific focus for the CCACS Case Manager (Income) is to assist clients in obtaining or increasing income through applications for public assistance or employment, conducting outreach to employment resources, and educating clients on budgeting and financial management.

Requirements

Possesses effective communication skills and the ability to work independently and cooperatively.
Thorough knowledge of homelessness, mental health, substance abuse, HIV and cultural diversity issues.
Have a good knowledge of community and support service resources for special needs populations.
Have a strong knowledge of Motivational Interviewing, Trauma Informed Care, and Harm Reduction models.
Excellent communication skills, professional demeanor, sound judgment, and strong organizational skills.
Ability to work in fast-paced and high-stress environments.
A successful applicant will be fingerprinted and must pass the criteria used by the State of California to screen for criminal convictions that would be deemed detrimental to working with youth.
Ability to work with diverse populations.
Ability to communicate clearly, both in verbal and written forms.
Good computer skills (Word, Excel, HMIS systems, data entry, Outlook) required.
Ability to be supportive and provide guidance in a non-judgmental manner.
AA/AS Degree from an accredited college or university in Public Health, Health Services Administration, Social Work, or a closely related field.
One (1) year of full-time housing case management, or its equivalent, experience in a social services or mental health program providing services to homeless persons.
OR Substitution for Education/Experience: Three (3) years of full time, or its equivalent, experience working in a program serving homeless persons AND High School Diploma or GED.
Must have a valid California driver's license and clean DMV record.
Required to participate in the DMV Pull Notice Program.
Be fingerprinted and pass a criminal background check.

Nice To Haves

BA/BS in Public Health, Health Services Administration, Social Work, or a closely related field preferred.
Bilingual, bicultural in Spanish.
Lived experience of homelessness and/or accessing behavioral health services.
Previous experience or training in street outreach and clinical case management.
Knowledge of Contra Costa County and community resources.
Knowledge of the Contra Costa emergency provider network.
Prior experience with documentation and billing procedures.

Responsibilities

Establish and maintain a caseload and conduct Needs Assessment interviews (related to psychosocial, mental, and physical health, housing, income, AOD services, legal, etc.); as well as VI-SPDAT.
Meet with clients weekly to assist in developing and monitoring a case/life/treatment plan.
Assist client in obtaining appropriate identification, as well as benefits such as Medi-Cal, SSI, GA, Cal Fresh and other benefits, and services immediately upon program entry.
Identify, support, and closely coordinate client’s access to resources and services related to Needs Assessment outcomes.
Referrals to: Housing Specialists, Income Specialists, Mental Health Case Managers/Clinicians, Healthcare for the Homeless Community Health Workers and Nurse Practitioners, Alcohol and Other Drug Access Line/AOD Counselors, legal services, other referral sources as needed.
Support client to access community resources by transporting, accompanying, and coaching client when navigating community resources.
Maintain client files and associated case management documentation that include case notes, documentation, and electronic records on the Homeless Management Information System (HMIS).
Completes HMIS standardized forms.
Submit completed forms to the appropriate staff member within 24-hours of service.
Educate clients on daily living skills to improve self-sufficiency, build authentic rapport to support clients’ goals on an ongoing basis.
Facilitate relationship-building with clients and their family members, including family reunification meeting and conflict resolution as needed.
Regularly report and coordinate client progress during multi-disciplinary team case conference.
Attend all required meetings, trainings, and case conferences.
Submit reports to the Program Manager as required.
Meet with clients based on referral from Case Manager (General) and assist in obtaining/ increasing income by assisting application process for General Assistance, SSI, SSDI, SSA; OR earned income through employment.
Conduct and complete Income Plans.
Conduct outreach in the community to identify, build, and strengthen relationships with employment resources.
Refer clients to appropriate resources regarding education and employment.
Educate clients on budgeting and financial management in a one-on-one as well as workshop capacity.
Collaborate with Housing Specialist and Case Managers regarding clients’ individualized case plan as it relates to financial stability.
Update client files with associated documentation such as Income Plan, Financial Counseling Records; as well as regularly updating Referral Tracking Log, etc.
Complete Intake process for new clients in daily rotation with shelter staff.
Regularly reports and coordinates client progress to immediate Supervisor and Behavioral Health multi-disciplinary team.
Attend required meetings and trainings.