Case Manager

Way Finders•Springfield, MA

3h•$22 - $25•Onsite

About The Position

Case Manager Way Finders is a Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so! At Way Finders, we are passionately invested in lifting up the region’s people, places, and systems. Though our team performs a wide variety of functions, we are united by our shared mission: to build and advocate for a thriving region; to improve the stability and economic mobility of families and individuals; and to develop and manage a robust range of safe, affordable housing options. Interested in joining our team of dedicated professionals? Way Finders is currently seeking a full-time Case Manager. The Case Manager support our mission with the oversight and resolution of complex family needs that impede rehousing efforts, using a trauma-informed approach to develop comprehensive rehousing plans in collaboration with program support staff. Benefits include: 20 days accrued paid time-off during year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic! Wage starts between $21.50 and $24.75 per hour depending on equivalent qualifications. Interested applicants must submit a resume and cover letter; applications will be accepted until the position is filled. CORI/SORI/MVR. The candidate will work fully onsite.

Requirements

2 years' equivalent experience in housing/social services, with 1 year as a program specialist; a combination of experience plus an Associate degree may be a substitute
Demonstrated ability with Microsoft Office, and comfort learning new technologies
Excellent verbal, written, and interpersonal communication skills
Ability to work both independently and as a member of a team
Excellent organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize
Valid driver's license and acceptable driving record; reliable vehicle
CORI/SORI

Nice To Haves

Bilingual (English/Spanish) verbal and written skills appreciated but not required

Responsibilities

Conduct in-depth reviews to assess assigned families’ strengths and needs to design achievable housing stabilization goals
Support families by proactively making necessary referrals that address rehousing barriers; ensuring shelter and tenancy documentation is accurate and entered according to deadlines; providing connections for key medical supports; and assisting with enrollment to federal and state entitlement programs, including securing releases
Develop understanding and supports with parent(s) to ensure the medical, mental health, and educational needs of children are addressed in a timely and appropriate manner
Drive process planning and goal setting with families in collaboration with the Program Manager, including tracking accountability and regularly monitoring progress towards identified goals
Provide mediation and intervention as necessary, including but not limited to: filing 51A’s, requesting transfers, submitting incident reports, identifying and requesting accommodations
Maintain complete, accurate, and timely case notes in database/systems; utilize data to inform progress and identify service gaps
Develop and maintain connections with internal and external partners that work to support families with rehousing and the mitigation of rehousing barriers
Assist the Program Manager in tracking and administering all economic supports
Proactively identify and inform leadership of any significant issues that may adversely affect the program or organization
Conduct in-person meetings at homes and in office locations
On-call duties as necessary, including outside of business hours