Case Manager

Texas A&M•Laredo, TX

1d•Onsite

About The Position

The Program Manager (Case Manager) reports directly to the Director of Student Affairs (DSA) and serves as the co-chair of the Behavioral Assessment and Intervention Team (BAIT) and the Student-Parent Liaison. The case manager works to offer a supportive, personalized response when difficulties arise and to foster student development. In addition, the case manager is responsible for case management and works closely with the DSA to address and coordinate the needs of students who have health, psychological, economic, family relationships, and/or social adjustment-related problems through a variety of interventions, referrals and follow up services. Provides consultation to faculty, staff, academic departments, and parents, when appropriate, to minimize academic disruptions and help resolve problems affecting students in distress. The case manager also works closely with the Student Conduct Officers to address concerning behaviors that may also be a wellness concern. The person in this position is responsible for developing partnerships across campus and with local agencies and organizations in the community to provide and connect students and resources and services and may also assist with divisional efforts to actively engage students and promote their overall connection to the university community.

Requirements

Bachelor’s degree in (Higher Education, Student Personnel Administration, Psychology, Social Work, Counseling or related field).
Five years of related experience.
An equivalent combination of education and experience may be considered.
Knowledge of: Word processing, spreadsheet, and database applications.
Ability to: Multitask and work cooperatively with others.
Present information clearly and concisely.
Work with sensitive information and maintain confidentiality.
Excellent written communication, analytical, interpersonal, and organizational skills.

Nice To Haves

Master's degree in Counseling, Psychology, Student Affairs/Higher Education Administration or closely related field.
One (1) year of experience in mental health case management or referral.
An equivalent combination of education and experience may be considered.
Knowledge of: Case management database systems (e.g., Maxient, Symplicity) and in mediation/conflict resolution for complex interpersonal situations.
Mental health conditions, treatments, and factors affecting individuals, with experience applying Trauma-Informed Care principles in higher education.
College/university case management, crisis intervention, and supporting students while maintaining HIPAA and FERPA compliance.
Skilled in collaboration with mental and physical health providers, community agencies, and campus stakeholders.
Ability to: Work cooperatively with others within a multidisciplinary team environment; evidence of effective collaborative relationships with students, faculty and/or staff.
Maintain confidentiality bases on relevant laws, policies and/or procedures.

Responsibilities

Plans, organizes, directs and manages day-to-day activities, developing and implementing procedures for the administration of the program.
Assists in developing strategic plans and goals to support the program.
Assists with the development and production of materials designed for the program.
Develops and conduct programs including leadership training, conferences, seminars and workshops.
Supervises program support staff and student assistants.
Assists with yearly budgetary and contract processes.
Prepares vouchers, purchase orders and requisition and coordinate with accounting personnel and other support staff.
Researches, develops and writes white papers, grant applications and prepares presentations.
Maintains and develops communications between partners by attending meetings and conference calls.
Provide case management and lead coordinated responses to students experiencing crisis or complex personal, social, or mental health concerns by co-chairing the BAIT team, facilitating risk assessments, and ensuring appropriate safety and support measures.
Serve as the primary point of contact for campus members reporting student distress, coordinating interventions, referrals, and follow-up with campus and community resources to promote student well-being and successful outcome.
Monitor and track students in distress to ensure progress and follow-up, maintaining detailed, timely, and confidential records of all BAIT and student-parent cases.
Facilitate collaboration among students, faculty, families, and community partners to promote student well-being and support those facing extenuating circumstances.
Utilize university software and database systems to access, record, and maintain accurate and up-to-date case documentation in accordance with institutional policies and procedures.
Maintain and update BAIT materials, website, and community resource lists.
Design and deliver educational training and support programs for faculty, staff, and students, including awareness and prevention initiatives related to student well-being, crisis response, and parenting-student support.
Collect, analyze, and report BAIT and student-parent case data to assess departmental needs, identify trends and gaps, and inform financial and programmatic resource planning.
Collaborates with campus partners including Student Counseling Services, Residence Life, University Police, Disability Services, Office of Student Financial Aid, Office of the Registrar, Health Services, Academic Affairs and other campus constituents in coordinating referrals and services.