Case Manager STCM02

Sentinel Offender Services, LLC•Seattle, WA

7d•$25

About The Position

For over 30 years, Sentinel Offender Services has provided community based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing and community-based offender management programs. The Case Manager provides a service to the contracted Department by handling an assigned caseload of offender’s serving an alternative sentence of electronic monitoring, and is primarily responsible for the comprehensive case management and enforcement of restrictions that are ordered by the Court, Probation, Parole, or Sheriff’s Department

Requirements

Problem Solving - Identifies and resolves problems in a timely manner.
Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Meets commitments.
Teamwork - Balances team and individual responsibilities
Business Acumen - Understands business implications of decisions
Ethics - Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures and supports organization's goals and values.
Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Takes responsibility for own actions; Keeps commitments.
Innovation -Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
High School Diploma or equivalent.
Must successfully pass criminal background investigation and drug screening
Professional communication skills to communicate with members of the Department, Judges, employees, and program participants.
Ability to work in Microsoft Office applications and other windows-based programs.
Ability to comprehend and communicate detailed information.
Ability to prepare written reports and maintain accurate records
Strong presentation and persuasive skills

Nice To Haves

Experience and/or experience in criminal justice or related field preferred but not required.

Responsibilities

Responsible for participant’s program orientation. Effectively communicates the program rules, regulations and contract requirements of their sentence.
Recover monitoring devices from the field.
Sets the guidelines and requirements for the participant while on the Electronic Monitoring program by detailing permitted activities and setting schedule for electronic monitoring.
Conducts weekly or bi-weekly participant compliance appointments to collect, review and interpret participant activity documentation; review participant activity reports to determine that participant is in compliance with sentencing guidelines meeting the regulations of program and sentence; collects program fees or may make adjustment to daily rate as needed; verifies and/or adjust participant activity schedule as needed; prepares reports and notices for case file and sentencing department
Reviews and interprets daily participant exception reports, investigating participant activity that is not in compliance with their sentence.
Install or visually inspect electronic monitoring equipment being used by participant, at Sentinel office or local jail.
Testify in court for participants that have not met the requirements of the program.
Advise Branch Manager of participants that are not in compliance with their program requirements.
Recommend to Department that a non-compliant participant be removed from the program.
Maintain an auditable case file for all participants under their management.