BHCASEMR

COMMUNITY CARE OF WEST VIRGINIA INC • Weston, WV

5d • Onsite

About The Position

The Case Manager manages an assigned caseload of adolescent and adult patients with long-term mental illness and/or chemical dependency-related diagnoses. The role assesses patient needs; develops, implements, and reviews treatment plans; coordinates services for individuals and families; and supports mental health professionals in delivering services to people affected by mental illness and/or addiction. Work is performed in a professional medical office setting, and incumbents may be required to work at any facility and provide their own transportation.

Requirements

• Bachelor’s degree in social work, psychology, or a human services-related field.
• Two years of experience in a healthcare setting; behavioral health experience is preferred.
• A combination of behavioral health work experience or relevant education and training demonstrating the knowledge, skills, and abilities to perform the essential duties.
• Working knowledge of serious mental illness, addiction, and related treatment modalities, interventions, and techniques.
• Knowledge of assessment types and their use in treatment planning, consumers’ rights, local community resources, patient record documentation requirements, and treatment-plan development and implementation.
• Ability to interview and assess patients using appropriate tools; observe, record, and report on individual functioning; and use assessments and evaluations to develop treatment plans.
• Ability to establish effective working relationships with staff and community organizations, interact positively with patients and families, work independently, and collaborate with multidisciplinary teams and healthcare providers.
• Excellent interpersonal communication skills and ability to engage with varying patient populations.
• Flexibility and adaptability to change; strong analytical, organizational, and time-management skills; and ability to manage multiple projects with little supervision.
• Ability to use electronic health records to document patient interactions, progress, and other relevant information.
• Ability to work at any facility and provide own transportation.
• Ability to perform extended periods of sitting and/or standing and telephone and computer work; see printed and electronic information; stand, walk, hear, reach, and talk; and occasionally lift up to 25 pounds.
• Ability to work in an environment with exposure to viruses, disease, and infection from patients and specimens, and potential exposure to traumatic situations involving psychiatric, dismembered, and deceased patients.

Nice To Haves

• Experience working directly with adolescent populations and individuals with chemical dependencies is highly preferred.
• Experience with Medicare and Medicaid populations, insurance providers, and telephonic engagement.
• Demonstrated experience working with an underserved population.

Responsibilities

• Accept newly assigned cases after a licensed provider has completed the diagnostic intake, and complete a case management assessment for each patient entering the caseload.
• Develop treatment and service plans with patients, implement appropriate services, and build effective working relationships with patients.
• Provide ongoing support and case management in line with the treatment plan, helping patients achieve their goals and objectives.
• Conduct regular face-to-face reviews with patients and/or relevant staff, review progress toward treatment goals, and modify plans as needed.
• Document contacts promptly, maintain case records in accordance with regulatory requirements, and keep patient records current.
• Help patients obtain appointments with external specialists and access community services; make referrals, maintain service-provider relationships, and ensure referrals are addressed promptly.
• Track referrals and follow up with patients and/or family members about pending referrals and diagnostic testing; communicate referral status and expectations, and update electronic health records with appointments, specialist results, and recommendations.
• Communicate with behavioral health staff about issues requiring follow-up and with the consulting psychiatrist and support staff about medication compliance, side effects, changes, and signs that may require intervention.
• Meet regularly with the immediate supervisor to support professional growth, review case management activities, and address administrative matters.
• Participate in regular interdisciplinary staff meetings at the position location.
• Support CCWV’s mission, values, and vision and the facility’s mission, values, and vision.
• Assist patients, family members, and other clients with empathy, respect confidentiality and privacy, communicate courteously, handle or refer inquiries, and take responsibility for helping patients.
• Assist with care-team member orientation and training; cooperate with colleagues, support others, accept direction, pursue cross-training, and perform duties where needed within CCWV.
• Use sound judgment, investigate unusual orders or requests, follow incident-reporting procedures, report maintenance or repair needs, remove faulty equipment from service, and assess whether further steps are needed to meet patient expectations.
• Adapt to changing priorities, organize work to complete assignments within established time frames, use slower periods productively, and take initiative without direct supervision.
• Know and follow departmental policies and procedures, comply with infection-control policies including the Bloodborne Pathogens Standard, and ensure compliance with regulatory standards.
• Perform other projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level