Case Manager

Independent Living Inc•City of Newburgh, NY

13d

About The Position

Case Manager Newburgh, NY Reports to Supportive Housing & Homeless Services Manager Schedule Monday through Friday 7:00 AM – 3:00 PM or 8:00AM - 4:00PM Pay Rate $24.85/hr Why Work with Us? This is more than just a job. You’ll be part of a supportive team that values lived experience just as much as formal education. You’ll help people rebuild their lives and grow in your own journey, too. We’re committed to inclusion, equity, and building a team as diverse as the people we serve. If you see yourself in this role even if you’re not sure you meet every requirement, we encourage you to apply. We strongly encourage individuals with disabilities and those with diverse backgrounds to apply. About Independent Living, Inc. Since 1987, Independent Living Inc. (ILI) has been increasing access, encouraging self-determination, and advocating for the rights of people with disabilities in the Hudson Valley, of New York. Following the traditional independent living center (ILC) model, the majority of ILI’s board and staff are individuals with disabilities and community members’ lives are enriched by having services provided from a peer, life-experience perspective. Independent Living, Inc. offers full-time employees excellent medical, dental and vision benefits, company matched 401(k), paid holidays, generous paid time off, and competitive wages. Your Experience Matters Are you someone who’s been through tough times like homelessness, housing instability, or navigating complex systems and come out stronger? Or do you have experience helping others through those challenges and want to keep making a difference? We’re looking for a Case Manager, a compassionate, dependable person who can walk alongside individuals as they work toward stable housing, greater independence, and better health. Whether you're an experienced case manager or someone with powerful lived experience, your knowledge and empathy are valuable here. What You’ll Do You’ll build trusting relationships with people who’ve experienced homelessness, mental health challenges, or other barriers to stability. Your role will be to support and advocate for them as they work toward goals like: Staying housed long-term Improving life skills and income Feeling more in control of their lives

Requirements

You’ve worked in social services, peer support, or community programs, and know how to support others facing barriers.
You’re a natural listener, someone who meets people where they’re at without judgment.
You’re organized and reliable, you follow through and can juggle a lot without losing the human touch.
You’re comfortable learning about public systems, benefits, and services, and helping others navigate them.
You have a valid unrestricted driver’s license.

Nice To Haves

A Bachelor’s degree in a human services field
At least 3 years’ experience supporting people with disabilities or complex needs
Knowledge of Orange County resources and community programs
Strong communication skills (written and verbal)

Responsibilities

Get to know each person and help them create a plan for what they want in life—starting with stable housing and building from there.
Help people connect to services and supports, from health care and jobs to food and transportation.
Walk with people through complex systems (like benefits or housing programs), offering tools, coaching, and encouragement along the way.
Be creative and persistent in reaching people who may not feel ready for support, you’ll help build that bridge.
Support people’s independence by offering clear, respectful information so they can make informed choices.
Be present and proactive, help prevent crises before they happen and respond quickly when they do.
Keep notes and records so we can track progress and keep improving our support.
Share your insights and voice in meetings and planning sessions—your perspective matters.