Case Manager– Hiring Immediately!

Whole Person Care Clinic•Sacramento, CA

About The Position

At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect. Position Summary The Case Manager provides direct, trauma‑informed case management services to individuals experiencing homelessness and to patients enrolled in Recuperative Care (Medical Respite). This role serves as a critical bridge between acute medical care, housing stability, and community‑based support services, guiding clients through complex systems with compassion, structure, and advocacy. The Case Manager conducts assessments, develops individualized service plans, coordinates care across multiple systems, and ensures clients receive the medical, behavioral health, and social supports needed to stabilize and transition successfully. The ideal candidate: Shows up consistently, on time, and prepared Demonstrates excellent follow‑through and strong organizational discipline Maintains professional boundaries and models ethical client engagement Communicates clearly, respectfully, and with clinical accuracy Thrives in a high‑acuity, rapidly changing environment Builds trust using trauma‑informed, culturally responsive practices Collaborates effectively with medical, behavioral health, and operations teams Makes decisions using sound judgment, documentation accuracy, and situational awareness

Requirements

Bachelor’s degree in Social Work , Psychology, Public Health, Human Services, or related field OR equivalent combination of education and relevant experience
1–2 years of case management or social services experience
Ability to work effectively with individuals experiencing homelessness, mental illness, substance use disorders, and complex medical conditions
Proficiency with basic computer applications and electronic case management systems
Valid driver’s license and reliable transportation
Trauma‑informed and culturally responsive client engagement
Strong clinical documentation and communication skills
Ability to remain calm and effective during crises
Excellent time management and caseload organization
Knowledge of community resources, housing systems, and care coordination
Commitment to confidentiality, compliance, and professional standards
Proficiency with EHR systems, Microsoft Office, and documentation tools
Indoor/outdoor site environment with movement between client areas and administrative offices
Ability to lift up to 25 lbs , assist clients with mobility support as needed
PPE required; adherence to infection control protocols
Prolonged periods of standing, walking, and computer use

Nice To Haves

Experience in medical respite, skilled nursing, hospital, or clinic settings
Familiarity with Medi‑Cal/Medicaid systems and managed care plans
Bilingual (Spanish strongly preferred)
Certifications such as Mental Health First Aid, CPR/First Aid, or Motivational Interviewing
HMIS or comparable database experience

Responsibilities

Conduct comprehensive intake assessments to identify housing, medical, behavioral health, and social needs
Develop individualized service plans with measurable goals in collaboration with clients and clinical partners
Provide regular case management check‑ins and adjust plans as client needs evolve
Maintain accurate , timely documentation in HMIS or equivalent systems
Coordinate safe discharge planning for Recuperative Care clients returning to community settings
Advocate on behalf of clients with landlords, healthcare providers, government agencies, and social service systems
Maintain up‑to‑date knowledge of local resources, including: Emergency and transitional housing Food, clothing, and basic needs services Substance use and mental health treatment Domestic violence and legal aid resources Employment and vocational programs Transportation and mobility services
Build and maintain referral relationships with community partners
Assist clients in accessing benefits such as SSI/SSDI, CalFresh, and CalWORKs
Understand and communicate basic medical information relevant to client care
Collaborate with nursing and clinical staff using appropriate medical terminology
Monitor adherence to treatment plans and medication schedules
Coordinate follow‑up medical appointments and assist with transportation