Operations Manager – Hiring Immediately!

Whole Person Care Clinic•Sacramento, CA

About The Position

The Recuperative Care Operations Manager is a key organizational leader responsible for the strategic, operational, and clinical coordination of Whole Person Care Clinic’s Recuperative Care program. This role oversees all day‑to‑day site operations for a short‑term residential program serving individuals experiencing homelessness who are discharged from hospitals or healthcare settings and require structured recovery support. The Operations Manager ensures a safe, trauma‑informed, and clinically aligned environment by supervising multidisciplinary staff, maintaining operational excellence, and driving consistent adherence to healthcare, regulatory, and program standards. This leader is accountable for workforce performance, client flow, safety systems, quality assurance, and cross‑department collaboration, ensuring that every aspect of the program operates with reliability, professionalism, and dignity. The role requires a steady, solutions‑oriented leader who can navigate high‑acuity situations, support complex client needs, and maintain strong partnerships with hospitals, referral sources, and community agencies. Through clear communication, operational discipline, and a commitment to client‑centered care, the Operations Manager ensures the program delivers consistent, high‑quality services that support client stabilization and recovery. The ideal candidate is someone who: Shows up consistently, on time, and prepared Demonstrates excellent follow‑through and operational discipline Maintains professional boundaries and models ethical leadership Communicates clearly, respectfully, and with authority Thrives in a high‑acuity, rapidly changing environment Leads teams with stability, fairness, and trauma‑informed awareness Is committed to client dignity, safety, and equitable service delivery Makes decisions using sound judgment and strong situational awareness

Requirements

Bachelor’s degree in public health, healthcare administration, social work, or related field (or equivalent experience)
Minimum 3–5 years in healthcare, shelter operations, or human services program management
Experience supervising multidisciplinary teams.
Strong knowledge of recuperative care, homelessness, and public health systems.
BLS Certification ( within 30 days of hire).
Valid CA Driver’s License and ability to travel locally.
Compassionate, trauma-informed leadership and client care approach
Strong organizational and time management skills
Effective interpersonal and crisis management communication
Familiarity with care coordination, EHR systems, and data tracking
Proficient in Microsoft Office, Google Workspace, and report tools
Ethical decision-making and commitment to equitable service delivery
Indoor/outdoor site environment with movement between client areas and administrative offices
Ability to lift up to 25 lbs , assist clients with mobility support as needed
PPE required; adherence to infection control protocols
Prolonged periods of standing, walking, and computer use
Full-time (40+ hours/week), Exempt
Some evening, weekend, or on-call hours may be

Responsibilities

Manage daily operations and logistics of the recuperative care site.
Maintain a clean, safe, and welcoming facility for clients and staff.
Oversee client admissions, discharges, and bed assignments.
Ensure compliance with infection control protocols, health regulations, and emergency preparedness plans.
Supervise care staff, including client support specialists, case managers, medical team, and peer support workers.
Provide ongoing coaching, training, performance evaluations, and schedule management.
Cultivate a trauma-informed, culturally responsive, and collaborative team culture.
Ensure individualized recovery plans are developed and followed for each client.
Coordinate services with case managers, medical providers, behavioral health professionals, and referring partners.
Support crisis management, grievance resolution, and emergent client needs
Monitor client progress, bed occupancy, and program metrics.
Ensure compliance with WPCC policies, healthcare standards, and funding requirements.
Assist with billing submissions, and internal audits.
Serve as the primary liaison for referral agencies, hospitals, and funders.
Represent WPCC in community coalitions, site visits, and partner meetings.
Communicate program updates, policies, and client outcomes clearly and professionally
Any Additional Duties as Assigned