Case Manager - Bronx Family Justice Center

Urban Resource Institute (URI)•New York, NY

10d•Onsite

About The Position

The Crime Victims Case Manager is responsible for providing direct services to victims of domestic violence and gender-based violence on-site at the Family Justice Center.

Requirements

Experience assisting clients in obtaining public benefits such as public assistance, Medicaid, housing, SNAP, and other benefits.
Strong commitment to equity and social justice, including a focus on self-awareness and engagement of continuous learning around issues of diversity, equity, and inclusion; high level of Emotional Intelligence (EQ)
Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities, including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly, and individuals with mental health issues.
Must possess a demonstrated ability in delivering client services, including communication and listening skills, understanding of human interaction and personality development, writing and recording case documentation, and skills in group counseling.
Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly.
Exceptional interpersonal, critical thinking, communication, and writing skills, and the ability to develop positive and productive relationships.
Superb and working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
Proven ability to manage confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
Must have the ability to be flexible with work schedule due to program needs.
Acknowledge and application of self-care and work-life balance for self and others.

Nice To Haves

Associate’s degree and at least two years of relevant work experience, preferably with survivors of domestic violence and gender-based violence.

Responsibilities

Conduct intakes and assess the needs of survivors of gender-based violence, including victims of crime, with a client-centered and trauma-informed approach.
Provide essential case management services, including safety planning, advocacy in accessing emergency shelters, crisis intervention, court accompaniment and advocacy, law-enforcement accompaniment and advocacy, public assistance advocacy, and assistance with crime victims’ compensation claims.
Assist FJC clients with navigating the family court system, including filing a family offense petition.
Support FJC clients with emergency practical assistance such as transportation, food vouchers, and financial assistance.
Provide information and referrals to appropriate onsite and offsite partners in legal services, social services, mental health services, and other related services to meet clients’ needs.
Collaborate with onsite partner agencies to streamline service provision through a client-centered lens.
Regularly assess the safety and well-being of clients; notify the supervisor when a client is determined to be high risk.
Maintain digital records of direct services provided to clients, enter client information into the FJC Application, and track data or client needs as requested by ENDGBV.
Adhere to confidentiality practices and protocols.
Support ENDGBV’s ongoing efforts to solicit client feedback regarding FJC operations, including notifying all clients of their opportunity to complete a client satisfaction survey after every FJC visit.
Other tasks that enhance the mission of the FJCs, as mutually agreed upon by the Program Provider and ENDGBV.