Professional I, Behavioral Health Specialist; Permanent Supportive Housing

The Centers•Cleveland, OH

1d•Hybrid

About The Position

This position supports operations across multiple locations. Make a Difference Where It Matters Most At The Centers, we believe that safe, stable housing is the foundation for every person's ability to thrive. Our Permanent Supportive Housing (PSH) program combines low-barrier, affordable housing with integrated health care and wraparound supportive services — helping individuals and families who have experienced chronic homelessness build the stability they deserve. We are looking for a compassionate, skilled, and mission-driven Case Manager to join our PSH Care Team. If you are someone who believes in the dignity and resilience of every person you serve, and who brings evidence-based practice to life through genuine human connection, we want to hear from you.

Requirements

High school diploma or equivalent required.
Valid Ohio driver's license and access to an insured vehicle required for client transportation and community-based services.
At least three years of case management or care coordination experience required.
Ability to work collaboratively and effectively as part of a multidisciplinary team.
Ability to develop effective therapeutic relationships and engage clients in assessment, goal setting, service planning, and ongoing care coordination.
Ability to identify needs, problem-solve barriers, and connect clients to appropriate community resources and supports.
Working knowledge of behavioral health, substance use, trauma-informed care, stages of change, harm reduction, and housing stability practices.
Ability to understand and support a team-based, client-centered service delivery model.

Nice To Haves

Bachelor's degree in Social Work, Psychology, or a mental health-related field preferred.
If your degree is in a related field, two years of care coordination or case management experience is preferred.
Active Community Health Worker certification preferred.
Prior experience working with adults with serious and persistent mental illness preferred.

Responsibilities

Provide strength-based case management services to individuals with histories of chronic homelessness, behavioral health conditions, and complex psychosocial needs.
Build and sustain meaningful, therapeutic relationships with clients through face-to-face, telephonic, office-based, property-based, and community-based engagement.
Explain the purpose and process of case management to clients, conduct comprehensive assessments of strengths and needs, administer appropriate screening tools, and support clients in developing the independent living skills — including budgeting, understanding leases, and paying bills — that promote lasting housing stability.
Develop and maintain individualized service plans and housing success plans that reflect client goals, measurable outcomes, and evidence-based strategies.
Apply Housing First, Harm Reduction, Motivational Interviewing, Stages of Change, and Stage-Wise Interventions to support wellness and housing retention.
Provide ongoing life skills training and pro-social support, individually and in groups, and conduct continuous monitoring to evaluate progress and adjust interventions.
Work side-by-side with a multidisciplinary team — including counselors, nurses, physicians, pharmacists, social service staff, and Property Management — to connect clients to the full range of community resources they need: primary care, behavioral health, substance use services, benefit programs, educational supports, vocational resources, and social networks.
Assist clients with benefit applications, advocacy, and appeals, and support smooth transitions in care following hospitalizations or other disruptions.
Recognize behavioral health, physical health, and substance misuse presentations, apply appropriate risk and lethality assessment practices, and use clinical supervision effectively.
Document all case management activity in the organization's electronic medical record system in a clear, objective, and timely manner, ensuring that documentation directly links services to client goals and outcomes.
Protect client privacy and confidentiality in strict accordance with applicable laws and organizational policy.
Contribute to the vitality of the PSH community by participating in multidisciplinary team meetings, housing inspections, move-in and move-out planning, and community-building activities.
Support onsite food pantry operations approximately once per month and maintain required food safety certification as provided through The Centers.
Apply approved nonviolent crisis intervention and de-escalation techniques when needed.