Case Manager | Kaituitui - Greymouth
New Zealand Ministry of Social Development•Westport, CT
•$69,519 - $84,041•Onsite
About The Position
Case Managers are the frontline of public service, working with New Zealanders navigating challenging life situations such as employment changes, housing transitions, or financial stress. The role involves connecting individuals to the right support at the right time, making decisions that impact whānau and communities by balancing empathy and policy, speed and accuracy. This is a complex, high trust position for individuals who value people, process, and purpose, and can bring calm to complexity.
Requirements
- High level of personal integrity, initiative, and self-management.
- Fast and accurate with data entry.
- Confident with technology – navigating multiple systems and supporting clients to do the same.
- Empathetic and professional – able to hold space for real-life challenges while applying policy.
- A clear communicator – someone who can build trust, explain things simply, and make good decisions.
- Adaptable and steady – comfortable with change, high volumes, and problem-solving on the go.
- A strong team player – grounded, dependable, and collaborative.
- Comfortable with numbers and detail – able to complete complex calculations related to payments, dates, and entitlements.
- New Zealand Citizenship, Permanent Residency or Australian Citizenship at time of application.
Nice To Haves
- Clients at the centre — listening deeply, responding with care, and helping people move forward in a way that works for them.
Responsibilities
- Supporting someone recently out of work to access income, training, or employment.
- Helping a whānau explore housing options and coordinating follow-ups.
- Encouraging digital self-service and building client confidence with online tools.
- Managing a busy caseload across multiple systems while keeping accurate notes.
- Referring clients to external providers and working collaboratively with others.
- Meeting with your team to reflect, troubleshoot, and support each other.
Benefits
- Supportive and inclusive working environment where people can thrive and be who they are.
- Opportunity to make a difference for communities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
