Case Manager (Bilingual Spanish/English) - Dundalk Support Center

Catholic Charities of Baltimore•Dundalk, MD

11d•Onsite

About The Position

Catholic Charities of Baltimore, Dundalk Support Center- Building Hope is seeking a Case Manager to provide intensive case management including, but not limited to, as-needed home visitation services to participants / clients. The Case Manager assesses household needs, coordinates resources based on goals, and provides advocacy, information, and referral services. The work schedule is Monday-Friday 8:30 AM - 4:30 PM. The Esperanza Center is a comprehensive immigrant resource center that offers hope and essential services to people who are new to the United States. Immigrants from all over the world have received important resources and compassionate guidance at the Esperanza Center since 1963. Our dedicated staff and volunteers provide services and referrals, ESL education, health care, and free or low-cost immigration legal services to thousands of immigrants each year. This position is supported by grant funding until July 2027 and the responsibilities with the role are governed by the terms and conditions of the grant. Employment may depend on the continuation or termination of the funding.

Requirements

Bachelor’s degree in Human Services, Social Work, or related field.
Two years related experience.
Excellent knowledge of case management and crisis intervention services.
An equivalent combination of education and experience may be considered.
Demonstrates patience and composure when working with others, fostering positive relationships.
Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
Demonstrates excellent verbal and written communication skills, ensuring clear and effective exchanges.
Displays excellent organizational skills and attention to detail, ensuring accuracy and efficiency.
Utilizes effective conflict resolution skills to address issues and maintain a positive environment.
Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook.
Hearing and vision abilities, with or without correction, sufficient to drive safely and effectively observe and communicate with others.

Nice To Haves

Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Develops Individualized Service Plans (ISPs) in collaboration with participants, with a clear focus on achieving self-sufficiency within the established timeframe, and tracks progress to ensure timely goal completion.
Conducts thorough self-sufficiency assessments at intake and service closure using the Arizona Self-Sufficiency Matrix, and accurately documents and communicates results to inform service planning.
Maintains consistent contact and conducts required visits to evaluate progress, address challenges, and ensure participant engagement and compliance with the ISP.
Advocates effectively for individuals, families, and children, securing needed services within the community and following up to confirm support is received.
Collaborates with staff and volunteers to actively engage clients in programs that support their path to self-sufficiency, and takes initiative to ensure service alignment with individual goals.
Maintains accurate and up-to-date case files, enters data into the Service Point database in a timely manner, and ensures data integrity to support reporting and analysis.
Assists clients in accessing and completing applications for eligible benefits such as emergency cash assistance, SNAP, day care vouchers, and eviction prevention, and follows up to track outcomes and provide further support as needed.
Collects, inputs, and reports data in accordance with program requirements, and keeps supervisors informed of trends, issues, and participant outcomes as appropriate.
Utilizes Motivational Interviewing and strength-based coaching to help clients overcome barriers and take actionable steps toward their desired outcomes.
Fosters an environment aligned with Trauma Informed Care (TIC) principles by maintaining safety, trust, and emotional support in all client interactions.
Actively participates in all required meetings, trainings, and program events, including graduation ceremonies, and applies learned concepts to improve client outcomes.
Maintains a working knowledge of program services offered and appropriately connects clients to internal resources, reinforcing comprehensive support toward self-sufficiency.
Perform other duties as assigned.
Bilingual in Spanish, offering effective communication across diverse populations.
Driving (Agency and/or personal vehicle) is required for this position. Driver must be at least 21 years of age, with a minimum of 2 years of driving experience, and a valid driver’s license issued by the state of residence. There can be no state-issued restrictions on the licenses that would impede driver’s ability to operate the vehicle as required by the Agency, and there must not be more than three (3) points on their driving record.