Case Manager - Phoenix, AZ (PRN)

Connections Health Solutions•Phoenix, AZ

5d•Onsite

About The Position

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Requirements

An Associate’s degree in behavioral health or related field
At least 2 years of behavioral health experience
Fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

Nice To Haves

At least 4 years of behavioral health experience
Bachelor’s degree in behavioral health or related field
Knowledge and experience with AZ Title-36 legal process

Responsibilities

Managing the care of individuals who are in crisis and stabilizing from acute episodes.
Facilitating admission intakes, treatment planning, discharge planning, obtaining collateral, assisting in the legal process, and initiating personalized care plans.
Working closely with an Interdisciplinary Treatment Team to coordinate care and discharge planning, their families, local providers, and other referral sources.
Carrying a caseload and serving as an ambassador to community partners.
Collaborating with the Crisis Therapist to develop and implement an individualized person-centered Treatment Plan that is appropriate for brief intervention.
Completing the signed Treatment Plan and reviewing with each individual and any other involved parties.
Gathering collateral from the individual and involved parties to provide a more thorough assessment of what the BHR’s immediate needs are for treatment and discharge.
Actively coordinating care for patients to ensure services are coordinated with facility staff.
Identifying and addressing gaps in service needs for participating parties in service delivery to the patient and making appropriate recommendations to meet individuals' needs upon discharge.
Collaborating with Interdisciplinary treatment team to engage, monitor, and communicate with the individual ensuring that safety is maintained while meeting the individuals' needs.
Maintaining the clinic record, including documentation of activities performed as part of the service delivery process.
Obtaining signatures from patient regarding treatment, as necessary.
Documenting all services and patient activities in the medical record regarding brief interventions, coordination of care, discharge planning, treatment planning, etc.
Maintaining a working knowledge of the Title 36 Involuntary Commitment process.
Monitoring the petition process to ensure timeliness is adhered to, forms are complete and thorough, and when subpoenaed, attending COE hearings.
Maintaining a working knowledge of the Maricopa County Regional Behavioral Health Authority (RBHA) system and potential funding sources.
Participating in individual and group supervision as required.
Participating in ongoing education, including in-services, training, and other activities to maintain and improve competency.
Demonstrating competency through post-testing, skill observation, and performance as assessed by direct supervisor.
Performing all other duties as assigned.

Benefits

Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
Basic Life, AD&D, Short and Long-Term Disability paid by CHS
Voluntary Life insurance option for employees and their families
Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
Flexible Spending Accounts (health care and dependent care)
401k company match after 6 months (50% of deferrals up to 6% of compensation)
Generous PTO starting at 160 hours accrued annually
12 recognized company holidays
Company‑paid parental leave available to eligible employees
Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
After 90 days, auto enrollment in the 401k Plan
Shift Differentials: +$2/hr for Monday-Thursday Nights, +$3/hr for Friday-Sunday Nights, +$2/hr for Saturday-Sunday Days