Case Manager

Promises Addiction Treatment Center•Worcester, MA

56d

About The Position

The Case Manager plans, implements, and coordinates an array of comprehensive, individualized client services during their residency and in preparation for continuing care and safe, sober housing after discharge. The Case Manager also delivers psychoeducational and motivational enhancement instruction in group and individual settings and performs administrative duties in support of the program.

Requirements

Strong clinical skills
Must be detail oriented
Able to work under pressure and meet deadlines as well as be flexible and dependable
Strong interpersonal, organizational and analytical skills
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Principles and processes for providing client services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction
Human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders
Exceptional customer/client service with the ability to resolve service issues
Exceptional business acumen
In-depth knowledge of Joint Commission and DHS standards
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Ability to handle multiple priorities with a sense of urgency
Excellent interpersonal communication (verbal and written) and presentation skills
Motivating, developing, and directing people as they work
Being aware of others' reactions, understanding why they react as they do, and adjusting one's own actions in relation to others
Bringing others together and trying to reconcile differences
Listen to and understand information and ideas presented through verbal and written words and sentences.
Communicate information and ideas verbally and in writing so others will understand
Apply general rules to specific problems to produce answers that make sense
Combine pieces of information to form general rules or conclusions; including finding a relationship among seemingly unrelated events
Identify/recognize when something is wrong or is likely to go wrong and know who to involve for resolution
Generate various ideas about a given topic
Knowledge of and experience with case management, is required.
Experience with substance abuse, mental health, health, housing, and community support services is required.

Nice To Haves

Experience with developing rapport with substance-abusing populations and referral and support systems is strongly preferred.
Experience managing patient services and computerized and manual records, is strongly preferred.
Experience complying with internal, local, state and federal requirements and regulations is strongly preferred.

Responsibilities

Perform patient screening, intake, orientation, and assessment
Develop or refine an individualized service plan based on assessment and other collateral data; make referrals for services as identified in plans; provide or arrange for patient transportation; and follow up on referrals during residency and for at least 30 days after discharge
Provide at least three individual case management sessions per patient per week; review individualized service plan, update as needed, and document the review in the patient's record
Assist patients in developing motivation for recovery and engaging in recovery activities appropriate for the early stages of behavior change
Document appropriately within client Medical Record
Assist patients in identifying and linking to appropriate resources for immediate needs and for the next levels of continuing care, safe and sober housing, and other recovery supports; assist patients with interviews and visits to prospective programs and providers; provide or arrange transportation to interviews.
Conduct psychoeducational and motivation enhancement groups
Attend staff meetings, case conferences and required training to coordinate with the program team and ensure quality of care and continuity in accordance with clinical policy
Maintain working relationship with agencies, community resources, and families to coordinate services for patient care; provide information on substance abuse treatment resources and services; make necessary referrals; facilitate follow-up to ensure appropriate services have been delivered; and maintain aftercare follow-up system
Establish and maintain patient files in accordance with internal, local, state and federal requirements and enter data in computerized and manual admission and discharge systems
Conduct toxicology screens as needed
Other duties as assigned