Case Manager - EIH Cherry (89739)

HomeFirst•San Jose, CA

2d•Onsite

About The Position

The Case Manager works at HomeFirst’s Emergency Interim Housing (EIH) Cherry program in San Jose, supporting unhoused single adults as they transition from emergency interim housing toward stable permanent housing. The program provides a safety-focused, client-centered continuum of services, including emergency interim housing, a transition period, and bridge housing. The site offers private sleeping units with restrooms and showers, shared community facilities, supportive services, and on-site security, and operates 24 hours a day, seven days a week. The program is referral-based and does not provide drop-in services to people who are not enrolled. The Case Manager maintains a participant caseload and provides direct and community-based case management, referrals, housing-goal support, and individualized planning. The role collaborates with participants, internal program staff, community partners, and external service providers. Services use trauma-informed care, a Critical Time Intervention model, and a strengths-based approach. The Case Manager documents services and assessments in HMIS, monitors participant needs and program compliance, and helps participants transition to the next appropriate level of care. This is a full-time, non-exempt position reporting to the EIH Program Manager. The listed compensation is $33.17 per hour.

Requirements

Bachelor’s degree and relevant experience in nonprofit agencies; a bachelor’s degree may be substituted by two years of case management experience.
Case management experience.
Experience developing relationships with community partners and outside agencies.
Ability to manage multiple projects concurrently and remain flexible with priorities.
Demonstrated ability to establish and maintain priorities and meet deadlines.
Exceptional organizational skills.
Strong sense of accountability.
Ability to represent oneself and the agency professionally to internal and external audiences.
Ability to work as a team member.
Ability to work with people from diverse socioeconomic backgrounds.
Understanding of and sensitivity to the needs of unhoused people.
Strong written and oral communication skills.

Nice To Haves

Preference for extensive office-based, on-site work.

Responsibilities

Welcome agency guests, including program participants, volunteers, and staff.
Maintain a caseload and provide case management and other direct services to participants.
Develop individual case management plans with participants and support them in achieving their goals.
Provide community-based case management and referral services.
Collaborate with community partners and external service providers to support residents and their housing goals.
Coordinate with EIH Resident Advocates, Clinicians, the Community Engagement Coordinator, the Program Manager, and the Associate Director to provide comprehensive services.
Conduct client intake, program-specific documentation, and participant orientations with service providers and participants.
Communicate participant challenges and successes to the services team and provide updates on intake activity through appropriate supervision and communication.
Maintain thorough and accurate records of case management activities and required case-file documentation.
Use trauma-informed care, a Critical Time Intervention model, and a strengths-based approach in providing support.
Provide crisis de-escalation interventions in a fast-paced environment.
Monitor participant activities for compliance with program requirements.
Participate in case conferencing to support participants’ personal and housing goals.
Transition residents to the next appropriate level of care.
Implement agency and program policies and procedures, report suspected abuse, and maintain professional relationships and healthy boundaries.
Meet regularly with participants at a frequency based on their needs and support EIH community activities and events.
Document case management activity in HMIS progress notes within three business days and maintain other case-file paperwork.
Participate in ongoing analysis of program alignment with industry best practices and consistently improve service quality and effectiveness.
Conduct ongoing reassessments of residents’ needs and status and document assessments in HMIS.
Complete incident reports, behavioral contracts, and gross-violation reports as needed.
Attend relevant meetings and training, assist with office-related tasks, and perform other duties as assigned.