Overnight Per Diem Case Manager - CIRCLE
About The Position
Under the supervision of the Program Manager, the Case Manager provides field-based, trauma-informed support through the City of Los Angeles’ Crisis and Incident Response through Community-Led Engagement (CIRCLE) program. This position is part of a specialized response team that receives non-violent crisis calls from a centralized dispatch system. Calls may involve unhoused individuals and community members experiencing mental health challenges, substance use, behavioral distress, conflict, or other social service needs. The Case Manager provides compassionate, timely intervention, including crisis de-escalation, wellness checks, linkage to resources, and transportation to community-based services, while working collaboratively with a multi-disciplinary team and community partners.
Requirements
- High school diploma or equivalent (GED).
- Minimum one (1) year of street outreach experience working with unhoused or vulnerable populations.
- Case management experience required.
- Valid California Driver’s License, clean driving record (past 3 years), and insurability under agency policy.
- Completion of Live Scan fingerprinting, comprehensive background check, and pre-employment drug screening.
Nice To Haves
- B.A. or B.S. degree.
- Experience working with unhoused populations and individuals experiencing mental health and substance use challenges.
- Bilingual in Spanish and English.
- Prior crisis response, de-escalation, or harm reduction experience.
Responsibilities
- Respond to non-violent calls from centralized dispatch, including wellness checks, substance use, verbal disputes, noise complaints, requests for clothing or resources, and transportation needs.
- Provide field-based crisis intervention, including de-escalation, risk assessment, and stabilization.
- Deliver a trauma-informed and compassionate response to individuals in distress.
- Connect clients to housing, medical, mental health, and substance use services.
- Provide field-based support and facilitate integration into community resources.
- Document all client interactions accurately and in compliance with program standards.
- Collaborate effectively with team members, community partners, and stakeholders.
- Maintain confidentiality and adhere to mandatory reporting requirements.
- Participate in supervision, team meetings, and ongoing training.
- Perform additional responsibilities as assigned to support program operations.
Benefits
- Comprehensive paid training, including safety, crisis intervention, and de-escalation.
- Regular supervision and case review.
- Ongoing professional development and support.
- Mileage reimbursement available when personal vehicle use is required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
