Case Manager - Guest House

Volunteers of America Upstate NY•Rochester, NY

10d•$22 - $24•Onsite

About The Position

Volunteers of America Upstate New York's continuum of residential programs offer homeless & low-income individuals and families safe housing and support services. We provide long-term solutions to the problems of homelessness, addiction, incarceration, and poverty by helping the people we serve overcome obstacles and develop healthier, more self-sufficient lives. The case manager works with residents of our emergency family shelter and is responsible for assisting residents to develop and achieve their individual goals and ensure a successful transition from homelessness to permanent housing. All interactions are conducted with in accordance with Agency guidelines and best practices in the social work field.

Requirements

Bachelors Degree/ in Human Services or Social Work or equivalent combination of education and experience
Minimum two (2) years experience in human services, preferably with families in crisis
Clean NYS drivers license.
Availability to work a minimum of 2 evenings per week and 1-2 weekends per month; flexible hours as required to meet resident needs.
COVID 19 Vaccination
Knowledge of DHS and other local resources in the community particularly housing resources.
Interacts in a polite, courteous, professional manner.
Computer literate.

Responsibilities

Provide emergency housing and services in a safe, hospitable environment (24 hour staffing), emphasizing harm-reduction procedures
Completes a computerized intake, assessment and develops an individualized service plan for each client/family unit within 48 hours of arrival at the shelter.
Establishes and maintains good working relationships with related agencies to ensure VOAWNY maintains a comprehensive referral network for clients.
Assist families/clients in obtaining identification and other eligibility requirements necessary to ensure assistance from the Department of Human Services or other sources.
Uses evidence-based programming to help families address problems and become stabilized; Provide crisis intervention (on-going as needed)
Creates transition plans for families to locate and secure affordable permanent housing.
Provides life skills training and helps the heads-of-household to conduct job searches as appropriate.
Transport clients to important appointments when necessary.
Establishes and maintains accurate client records for in compliance with funder requirements, HMIS and VOAWNY guidelines.
Participate in a minimum of one weekly case conference.
Meets with residents at least weekly to assist them to achieve their goals.
Conduct weekly 30 minute community meetings (all residents in shelter)
Coordinates weekly activities for families, including parenting skills groups, and offer family reunification services as needed.
Provides referrals as appropriate for treatment, medical care, mental health services, etc.
Perform other duties as assigned.