Case Manager - FT Exempt (30130)

Insight Service Group (ISG)•Valparaiso, IN

1d•Onsite

About The Position

ISG is the national market leader offering a unique combination of solutions that provide claim and litigation support to both insurance and legal defense communities. Our business units play essential roles in assisting our clients in claim management and ultimately building value in insurance. The ideal candidate is a skilled communicator, well-versed in sourcing techniques, and adept at managing the end-to-end recruitment process.

Requirements

Excellent organizational skills including ability to prioritize, coordinate, and manage numerous claims/ongoing investigations.
Strong interpersonal, oral, and written communication skills; ability to clearly communicate complex issues.
Patience and the ability to work with a variety of personalities and skill levels.
Detail oriented with strong organization, time management skills / ability to multitask.
Strong analytical and problem-solving skills
Knowledge of multiple policy lines of insurance
Self-starter/highly motivated/team player
Ability to interact and collaborate with internal and external business partners, including clients and investigators.
Ability to work independently, exercise good judgment, and make sound business decisions.
Proficiency with Microsoft Office Applications.

Responsibilities

Review claim notes / client documentation
Responsible for assigning investigative tasks, maintaining communication throughout duration of investigation, along with assessment of findings.
Maintain detailed diary notes/claim history within case management system.
Provide guidance and instruction to investigators.
Responsible for providing professional updates, reports, and communication directly with clients.
Manage the file within the appropriate budget and by the client’s due date.
Identify suspicious circumstances/red flags.
Review the completed investigation and provide recommendations for additional investigation when applicable.
QA final product including investigator time and expense.