Case Manager, Peace Hospital

UofL Health • Louisville, KY

2d • Onsite

About The Position

In collaboration with the therapist and inter-disciplinary treatment team, the case manager assists to prioritize assigned patient’s current biopsychosocial needs, as well as needs related to discharge and planning resources. They will document individualized interventions on assigned patient’s Treatment Plans. The case manager identifies patient biopsychosocial needs and connects patient with appropriate community resources. They interact directly with patient and guardians to assist in the discharge planning as per the Treatment Plan goals/interventions. They coordinate referrals and discharge appointments and collaborate with other service providers and community resources as appropriate. The case manager maintains accurate documents of discharge plans and collaboration with community resources, patients and others involved in patient’s care. They maintain an up-to-date resource center of community-based resources for clinical team to utilize for patients/family’s needs. They assist in therapeutic milieu to provide structured interventions to provide psycho-educational groups to patients, as needed. The case manager acts as a patient advocate by ensuring each individual’s rights are maintained at all times. They assist patients with completing patient satisfaction surveys near the end of their treatment. Other functions include staying informed regarding changing status of all patients at the adult outpatient center. In collaboration with the treatment team, assists in providing leadership to maintain a safe and therapeutic environment for patients and staff; utilizes proactive techniques to de-escalate the milieu and/or individuals. Participates in development, implementation and utilization of therapeutic milieu activities and interventions. Maintains compliance with all company policies, procedures and standards of conduct. Complies with HIPAA privacy and security requirements to maintain confidentiality at all times. Performs other duties as assigned.

Requirements

• Bachelor’s degree in the human services or related field (required)
• At least 18 months of experience providing substance use, mental health, or co-occurring treatment services in a behavioral health or related human services setting (required)
• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)
• Able to complete Crisis Prevention Institute Non-Violent Crisis Intervention Training and perform CPI skills and techniques
• Initiative, communicator, problem solver
• Proactive - anticipates and plans for problems before they arise
• Service Excellence – responsive, informs constituents of process, pleasant to work with, educates and provides timely, accurate information
• Organized – manages time effectively, keeps tasks appropriately prioritized
• Flexible – ability to change directions as needed for the good of the department or organization
• Critical Thinking – ability to think through issues and identify appropriate options
• Work Ethics – motivated, diligent, industrious and persistent in the workplace, stays on tasks to completion, works at a fast pace to ensure optimal efficiency
• Interpersonal – can build effective, strong working relationships with employees, colleagues, management and vendors through trust, communication, and credibility
• Team – ability to work with others, serve others, help others, lead others, mentor others, take directions from others in the interest of moving process and programs forward to the desired outcome
• Must be able to communicate effectively in both verbal and written formats
• Able to critically think through complex patient situations, process improvements, evidence-based practice
• Able to assist others in developing clinical reasoning skills
• Basic computer skills required, including charting in the electronic health record, using Human Resources online interface (timekeeping, employee file management), UofL Health Intranet (e.g., policies, incident reports, online learning modules), and email

Nice To Haves

• Master’s degree in the human services or related field (preferred)
• Three (3) years’ experience providing substance use, mental health, or co-occurring treatment services in a behavioral health or related human services setting (preferred)
• Proficiency in Microsoft Office preferred

Responsibilities

• Identifies patient biopsychosocial needs and connects patient with appropriate community resources
• Interacts directly with patient and guardians to assist in the discharge planning as per the Treatment Plan goals/interventions
• Coordinates referrals and discharge appointments and collaborates with other service providers and community resources as appropriate
• Maintains accurate documents of discharge plans and collaboration with community resources, patients and others involved in patient’s care
• Maintains an up-to-date resource center of community-based resources for clinical team to utilize for patients/family’s needs
• Assists in therapeutic milieu to provide structured interventions to provide psycho-educational groups to patients, as needed
• Acts as a patient advocate by ensuring each individual’s rights are maintained at all times
• Assists patients with completing patient satisfaction surveys near the end of their treatment
• Stays informed regarding changing status of all patients at the adult outpatient center
• In collaboration with the treatment team, assists in providing leadership to maintain a safe and therapeutic environment for patients and staff; utilizes proactive techniques to de-escalate the milieu and/or individuals
• Participates in development, implementation and utilization of therapeutic milieu activities and interventions
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level