Case Manager - Co-Occurring Residential Program

Volunteers Of America, Utah • Salt Lake City, UT

12d • Onsite

About The Position

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith-based human services organization. Volunteers of America, Utah provides community-supported pathways for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, we encourage individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Program Mission Statement
Empowering individuals who experience Co-Occurring mental wellness and substance use challenges to reclaim their lives, build resilience and cultivate lasting recovery through an all-encompassing personal approach.

Position Summary
To deliver comprehensive and individualized case management services grounded in Trauma-Informed practices. Responsibilities include facilitating client access to essential housing, employment, and benefit resources, as well as coordinating services with community, behavioral health, and legal partners to support client stability and long-term self-sufficiency.

Requirements

• Minimum of 1 year experience in one or more of the following: Residential or Outpatient Treatment, Working with adults with mental illness / substance use disorders, Social Services
• Computer literate with familiarity of Microsoft Office - required for client data entry and intake and admission duties.
• Grounded in your own recovery, if applicable, 1 year of sobriety or more required.
• Ability to be firm and consistent, yet compassionate.
• Ability to work efficiently and to switch tasks effectively.
• Must work scheduled shifts. (will vary). Reliability to fill shifts and support the team as needed.
• Willingness to accept supervision and direction.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures. Interact in a professional manner with a diverse workforce, clients, and the public.
• Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency’s liability policy.
• Knowledge of Mental Illness and Addiction.
• Communication skills to problem solving directly with clients and other staff.
• Teachable – Willingness to learn and grow in your position.
• Pass a pre-employment drug screen and Utah DHS – Office of Licensing background screening.
• CPR and First Aid Certification or become certified in the first 30 days.

Nice To Haves

• High School Diploma or GED.

Responsibilities

• Conduct a case management needs assessment within 48 hours of admission and document all findings in UWITS.
• Developing discharge plans to support clients’ transition into the community at admission and coordinating service connection and warm handoffs.
• Assist clients with securing housing, employment, and public benefits as appropriate
• Attend weekly treatment team meetings to provide updates on client progress, identify challenges, and support the alignment of treatment plans and case management goals.
• Meet individually with each client once per week to review progress on their client-centered treatment plan and case management goals.
• Ensure clients are meeting legal obligations and submit monthly progress reports to their legal teams, consistent with information shared in treatment team meetings.
• Facilitate assigned groups, including life skills, coping skills, Seeking Safety, and community groups.
• Maintain accurate and timely client records to ensure all required documentation is completed.
• Provide crisis intervention services as needed to support client safety and stability.
• Establish and maintain positive working relationships with referral sources, community partners, and agency collaborators.
• Assist clients in arranging appointments and transportation; transport clients when necessary in accordance with agency policy.
• Proactively engage and communicate with collateral supports, including family members, significant others, probation officers, judges, caseworkers, and other partners.
• Ensure timely completion of Medicaid applications and address changes for all clients.
• Document all case management and group services on the same day they are provided.
• Participate in the Management On-Call schedule as assigned.
• Understand and adhere to 42 CFR pt. 2 Federal Confidentiality and HIPAA laws.
• Proactively expand and integrate knowledge of community resources.
• Act and make decisions within the position’s scope of responsibility.
• Can attend and participate in meetings and training at multiple locations.
• Learn, utilize, and endorse agency selected clinical techniques, including Motivational Interviewing and Trauma Informed practices.
• Perform other functions as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%)
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service
• Sick and vacation time accrue hourly per pay period
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED