Case Manager- hybrid Glendale, AZ

Military Spouse Corporate Career Network•Glendale, AZ

1d•Hybrid

About The Position

Southwest Law Firm is a veteran-led organization built on the principle of veterans helping veterans. Our work is driven by purpose we exist to serve those who have served by guiding them through complex legal processes and helping them secure the benefits they’ve earned. We hold ourselves to a high standard of integrity, accountability, and attention to detail. Every role on our team plays a critical part in building strong cases and delivering meaningful outcomes for our clients. At Southwest Law Firm, you’re not just joining a company, you’re joining a mission-focused team that values discipline, collaboration, and continuous improvement.

Requirements

VA Disability : 1 year

Nice To Haves

Leadership
accountability
organization
strategic thinking
communication
attention to detail

Responsibilities

Oversee the progression of all assigned cases from intake through Final Decision
Manage timelines, deadlines, and key case milestones to ensure forward movement
Review case status regularly and identify risks, delays, or gaps
Ensure all work aligns with firm strategy and VA requirements
Supervise and direct the Case Development Specialist, ensuring: Evidence is properly identified, gathered, and developed, Gaps in documentation are addressed with a clear plan, The case is being built to its strongest possible position
Oversee the Client Advocate, ensuring: Clients receive consistent, accurate, and timely communication, Expectations are clearly set and maintained, Any client concerns are addressed quickly and professionally
Act as the internal decision-maker on case direction and next steps
Ensure all documentation, submissions, and records meet firm standards for quality and completeness
Maintain accountability across the team to keep cases moving forward