ReStart Family Stabilization Program - Case Manager

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

2d•Onsite

About The Position

The ReStart Family Stabilization Program in Reno, Nevada, offers both clinical and non-clinical services aimed at reducing homelessness and increasing self-sufficiency for eligible individuals and families. Services include mental health support, case management, outreach to the homeless community, and housing assistance. This is a full-time position within a ministry of service organization dedicated to compassionate care and community strengthening.

Requirements

Bachelor’s degree in social work or a related field, or equivalent years of experience, or a combination of education and experience.
Demonstrated ability in record keeping.
Good written and verbal communication skills.
Knowledge of problems unique to adults, families, minorities, people with disabilities, substance abusers and general homeless population.
Valid Nevada driver's license.
Reliable transportation.
Ability to meet the organization’s insurance carrier guidelines.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification required within 90 days of employment.
Annual TB testing.
Completion and maintenance of all required training and health clearances.
Excellent oral and written communication skills.
Ability to assist and motivate other people.
Organizational skills.
Analytical and decision-making ability.
Statistical and mathematical skills.
Computer skills.
Available for occasional after-hours or weekend events.

Nice To Haves

Three years’ experience working with the homeless population and/or related field is preferred.

Responsibilities

Coordinate and monitor services for families presenting with immediate needs through assessment of needs, service planning, linking to resources, and advocacy with the goal of stabilizing the immediate crisis.
Provide short-term case management to ensure immediate stabilization and increase in self-sufficiency.
Assure quality services in a compassionate and professional manner as it relates to specific program objectives.
Perform daily work to accomplish established program objectives, fostering an environment free from prejudice and judgment.
Complete incident reports as required.
Communicate professionally with families, external service providers, and co-workers.
Respond to questions and concerns, and provide families with a supportive environment.
Adhere to ethical guidelines and confidentiality laws.
Communicate and comprehend oral and written instructions.
Report all infractions of policies to the appropriate manager or director.
Perform other duties as assigned.
Complete screening and assessments with families and create a stabilization plan.
Determine family’s eligibility for a variety of community services.
Accept referrals and complete intakes.
Schedule regular follow-up appointments for participants.
Explain and link families to agency and community services.
Actively assist families in accessing community services as needed.
Provide crisis intervention.
Maintain a caseload of families.
Request appropriate releases of information as required.
Enter HMIS client data into Clarity database accurately and within 24 hours.
Attend weekly, bi-weekly and monthly Case Staffing Meetings.
Open client charts and ensure all required documents are accurately filled out and completed.
Complete the individualized service plan with person-centered driven goals.
Maintain adequate case notes in DAP format.
Review individualized service plan with family and update as progress is made.
Close files by guidelines outlined within company policies and procedures.
Advocate on behalf of the client.
Make CPS and APS reports when appropriate.
Discuss difficult situations with supervisor.
Serve as a community liaison between VOA and other agencies to disseminate information.
Attend other agency events and meetings to collaborate.
Respond to agency inquiries and return calls to other organizations within one working day.
Maintain client confidentiality.
Participate in Volunteers of America and outside training sessions.
Perform other reasonably related duties as assigned by the supervisor.
Assist in department orientation and training for new employees as requested.
Identify appropriate ongoing training for both new and existing staff and report needs to management.
Serve as part of the development team by providing information and support for the development of quality operations.
Maintain an above-average working knowledge of fire, safety, and health standards to assure a safe work environment.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training and complete required certifications, i.e. CPR, First Aid, etc.