Nest56 Case Manager

TGTHR•Denver, CO

6d•Onsite

About The Position

The Case Manager helps tenants of 2700 Wewatta identify and achieve goals that help them maintain safe, stable housing, employment, and education. This person guides tenants toward empowerment, community connectedness, self-sufficiency, and independence. The role may also include managing the front desk part-time. This will entail ensuring secure access to the building, meeting and building rapport with tenants, and assessing and intervening in crisis or safety incidents. ABOUT Nest56: Nest56 is a 56-unit supportive housing complex for young people between the ages of 18-24 in which TGTHR is the contracted service provider. While living here, residents are offered employment and education assistance, support and inclusivity groups, counseling services, life-skills development, mental and physical wellness support, housing navigation when they leave, and an array of individual and group activities.

Requirements

Bachelor’s degree in social services or a related field
2–4 years working with vulnerable, at-risk, and/or unhoused young people in shelter, transitional, or housing programs.
Ability to prioritize and thoughtfully pivot tasks in a fast-paced, dynamic environment where community and tenant needs shift quickly.
Strong sense of independence balanced with a highly collaborative approach to supporting team and community goals.
Demonstrated ability to build authentic, trusting relationships with individuals from diverse backgrounds.
Exceptional verbal and written communication, featuring an adaptive style that fosters safety, belonging, and inclusion.
Dedicated to ongoing learning around social justice, particularly the intersection of youth homelessness with race, sexuality, gender, ability, and socioeconomics.
Proficient in G-Suite and Microsoft Office
Knowledge of community resources in the Denver area
Valid driver’s license and access to reliable transportation.
Ability to sit for extended periods while performing typing or administrative tasks.
Ability to lift a minimum of 30 lbs, bend, stoop, kneel, crouch, push, and participate in strenuous activities such as cleaning.
Final candidates must be able to successfully complete a criminal background check relevant to the safety and requirements of supporting vulnerable populations.

Nice To Haves

Experience with Salesforce preferred.
Familiarity with HUD and City of Denver housing regulations.
Spanish language proficiency is highly preferred.

Responsibilities

Manage a dedicated caseload of up to 28 tenants, building trusting relationships and creating an environment that fosters independent living and community building.
Assess tenants' needs, develop and document individualized case plans, make appropriate referrals, and ensure consistent follow-through.
Provide tailored support to tenants based on issues identified in the OneHome/HMIS Assessment, TGTHR’s Psychosocial assessment, and periodic life skills assessments.
Monitor progress with voluntary participants on a monthly and quarterly basis, tracking tenant progress toward self-sufficiency via surveys, assessments, and other data collection methods.
Drive and accompany tenants to various appointments as needed.
Assist tenants with basic needs (e.g., laundry, shopping), personal finance management, pro-social skills, and essential life skills necessary to maintain stable housing.
Facilitate resident groups focused on developing life skills and fostering community engagement.
Partner with tenants to develop a housing transition plan out of 2700 Wewatta and into self-sufficient housing.
Advocate to leasing agencies on behalf of tenants receiving Housing Vouchers or other forms of housing assistance.
Complete all documentation accurately and timely using the appropriate data entry systems, including Salesforce, HMIS, and paper files.
Be available for team and tenant meetings as needed and as often as requested.
Perform other duties as assigned by the Housing Programs Manager.
Commit to building a culture of mutual accountability, liberation, and respect, adhering to TGTHR's core values of justice, equity, diversity, and inclusion.
Uphold a high standard of professional ethics, ensuring tenant confidentiality, privacy, and healthy boundaries are maintained at all times.
Bring a collaborative mindset and a readiness to thrive within a fluid, team-oriented environment.
Navigate a dynamic workload with a strong sense of autonomy, balancing responsive tenant support with administrative timelines.