Case Manager- Women's Shelter (50821)

The Family Place•Dallas, TX

7d•Onsite

About The Position

Provides comprehensive case management and crisis intervention to adult and child victims of violence experiencing homelessness as a result of domestic violence. The role requires knowledge and understanding of the effects of domestic violence and homelessness, and involves providing constructive intervention activities that reinforce healthy coping skills. The position also involves facilitating groups, providing court advocacy, and supporting volunteers and interns.

Requirements

Masters Degree in Social Work, Psychology, or Related Human Services field.
One to two years experience in crisis intervention and/or domestic violence issues preferred.
Or Bachelors Degree and at least four (4) years of case management experience.
Knowledge and understanding of the dynamics of domestic violence affecting individuals and families.
Knowledge of the legal process for family violence and an understanding of the legal documents presented to clients and an understanding of child protective services.
Knowledge of trauma informed care and/or trauma theory.
Knowledge of de-escalation techniques when working with clients.
Skilled at working with Microsoft Office Word and Outlook; experience working with and entering data into client databases.
Ability to relate to different cultural and religious backgrounds
Ability to relate compassionately and with empathy towards clients through active listening skills; problem solving; conflict resolution and critical thinking skills.
Ability to work individually and in a collaborative team environment sharing information and knowledge that best helps the clients to succeed.
Ability to follow all safety and precautionary rules and measures for the safety of the clients and for oneself.
Ability to multi-task, organize, prioritize and effectively and efficiently manage one’s time under stressful situations.
Ability to set healthy boundaries when working with clients.
Ability to maintain and preserve client confidentiality.
Ability to perform physical task such as stooping, reaching, bending, climbing to interact with clients including children and the ability to carry up to 25 pounds.
Most activities in this position are in a sitting position, but may require some standing.
Ability to drive safely and transport clients in company vehicle.
Ability to lift and carry up to 25 lbs.

Nice To Haves

One to two years experience in crisis intervention and/or domestic violence issues preferred.

Responsibilities

Provides families with case management services which includes, but not limited to housing, employment, legal and medical referrals.
Coordinates family case management meetings twice a month as well as weekly case management meetings with the head of household.
Completes intake and orientation of services and discusses safety planning with clients.
Observes and documents weekly observations of each child within the family unit.
Assures Client First data entry is accurate and current and assists in providing information for reports or statistical information when requested.
Facilitates weekly process groups and/or events using a variety of psychotherapy approaches (e.g. cognitive-behavioral, psycho-educational, client centered) and based on systems theory and domestic violence research.
Responds appropriately to emergency situations utilizing de-escalation and conflict resolution skills.
Assists clients in obtaining community services and establishes referral relationships with other agencies to facilitate services.
Provides court advocacy and court testimony as needed.
Provides training, supervision and support to volunteers and interns as assigned.
Represents agency in special groups and community education activities.
Participates in in-service training programs and workshops to update professional knowledge; maintains current professional knowledge of domestic violence, crisis theory and community resources, including assessments of danger, and resources of direct solution.
Attends and participates in case staffings on a weekly basis.
Works assigned schedule with adequate flexibility, may be required to provide support during other hours.
Performs other job-related duties as assigned.