Case Manager - Wellness

U.S. COMM FOR REFUGE•Des Moines, IA

About The Position

U.S. Committee for Refugees and Immigrants (USCRI), is a non-governmental, not-for-profit international organization with a mission to protect the rights and address the needs of persons in migration by advancing fair and humane public policy, facilitating, and providing direct professional services, and promoting the full participation of migrants in community life. For over 100 years, we have shaped history with the belief that immigrants strengthen our communities, economy and social fabric through freedom, hard work, and family unity. To learn more about our work, please go to our official website at www.refugees.org [http://www.refugees.org/]. OVERVIEW The Refugee Wellness Program of USCRI Des Moines provides case management to refugees residing in the U.S. for less than five years who have chronic or critical physical and mental health conditions. The Case Manager will support clients with gaining access to needed medical, social, and other services, while also serving to enhance the capacity of local medical providers to serve refugee communities. The Case Manager will provide intensive case management support, client-centered advocacy, referral to appropriate community support services, and transportation support through a trauma-informed approach. USCRI has a mandatory COVID-19 vaccine policy. All employees must be fully vaccinated to work at any/all locations of USCRI.

Requirements

Bachelor's degree or equivalent combination of education and work experience in social work, human services, public health, sociology, or a relevant field
Prior experience providing case management services to refugees, asylees, and other immigrants preferred
Excellent interpersonal skills, including ability to listen, communicate clearly, and build relationships and partnerships with program and Field Office staff
Highly adaptable and flexible with the ability to multi-task and prioritize in a demanding work environment
Must have a valid state-issued driver's license, automobile insurance, clean driving record and reliable personal transportation
Ability to travel within the state of Iowa as required
Proficient in Microsoft Office, specifically Word, PowerPoint, and Excel and other database programs as required
Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.
Dedication to the human rights of refugees, immigrants, asylum seekers, and displaced people.

Nice To Haves

Prior experience providing case management services to refugees, asylees, and other immigrants preferred

Responsibilities

Increase access to healthcare resources for refugees
Facilitate a coordinated system of health care for refugees in the Des Moines area
Build the capacity of physical health providers and other service providers to care for refugee health needs
Provide direct case management services to refugees in the community
Conduct home visits, intakes and assessments of clients referred to the program
Coordinate appointments and services, maintain case files and case notes for clients enrolled in program
Track client enrollment, outcomes, and interventions, and provide information in regular reports
Work together with team members in the Wellness Program and resettlement agency to serve refugees with medical needs
Attend meetings of stakeholders in the health community to create new partnerships and share resources
Ensure that refugees are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary
Perform other job related duties as assigned by supervisor