Wellness Manager

Discovery Land Company•Hobe Sound, FL

14d•Onsite

About The Position

Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company’s locations: Atlantic Fields, set outside of Hobe Sound, FL. Atlantic Fields is seeking a Wellness Manager to join the Wellness Department. The Wellness Manager will oversee the daily operations of the Performance Center at Atlantic Fields, ensuring a seamless, high-quality experience for our members. This role blends hands on service with operational leadership managing spa, fitness, and recovery spaces while fostering a culture of wellness, relaxation, and performance. Striving to continually exceed member and employee satisfaction. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Requirements

Previous experience managing spa, wellness, or fitness operations, ideally in luxury hospitality or private club settings.
Licensed or certified in either massage therapy, skincare or fitness, with the ability to perform treatments and or personal train.
In-depth knowledge of fitness, health, and wellness.
Active proponent of health, fitness, and wellness.
Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
Long hours may be required due to business demands.
Ability to work in a team environment.
Ability to stay calm and focused during the busiest of times.
Ability to read, write, speak, and understand English; additional languages preferred.
Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.

Responsibilities

Displays leadership in hospitality, exemplifying excellent customer service, and creating a positive atmosphere for member relations.
Empowers employees to provide excellent customer service.
Establish, implement, and maintain the policies and procedures for the supervised Wellness staff positions to provide superior service.
Ensure smooth and proper daily operations of the Spa and Fitness areas.
Responsible for the Performance Center staff, including recruitment, regular staff training, staff schedules, timecard approvals, and performance evaluations.
Oversee supply inventory and ordering.
Addresses concerns daily encompassing all aspects of the operation.
Maintain the highest standard of cleanliness and organization for the facilities.
Conduct Facility walk-throughs ensuring cleanliness, orderliness, and flawless functionality of all equipment.
Effectively communicate and coordinate operational activities with key relationships in all departments, including Member Services and Sales.
Strive to continually improve and perfect the operational processes of the Wellness department.
Attend department and property meetings.
Schedule staff and services to meet member needs while optimizing efficiency.
Collaborate with team members to design and deliver engaging wellness programs, classes, and special events.
Customize experiences to meet individual member goals, from recovery and relaxation to performance enhancement.
Oversee massage therapy, skincare treatments, and recovery modalities (e.g., hydrotherapy, stretching programs, red light therapy).
Manage fitness floor and programming, ensuring variety for all member fitness levels.
Lead or coordinate group and individual training sessions.
Mentor team members to deliver exceptional service and maintain professional standards.
Hold regular team meetings to ensure alignment and promote a positive workplace culture.
Manage supply inventory, vendor relationships, and purchasing.
Assist with budget tracking and reporting on departmental performance.
Additional duties as needed.