Case Manager (Veteran Services)

Veterans Multi-Service Center•Wilmington, DE

About The Position

Veterans Multi-Service Center (VMC) is a leading non-profit organization dedicated to serving veterans and their families. We provide a comprehensive range of services designed to empower veterans to overcome challenges, achieve their goals, and thrive in their communities. VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families. Position Overview: Guided by our mission of 'serving those who served,' the Case Manager provides trauma-informed advocacy and comprehensive case management for a portfolio of 15–30 Veteran households. This role is essential in helping Veterans and their families navigate the path from housing crisis to permanent stability by co-developing and achieving individualized housing stability plans. This Case Manager acts as a dedicated navigator, ensuring every Veteran in the Supportive Services for Veteran Families program receives the equity, respect, and resources they have earned.

Requirements

Bachelor’s Degree or equivalent work experience in social services, non-profit management, administrative or case management capacity is preferred.
Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
Experience working with grant-funded programs—particularly focused on Veteran housing services experience working with diverse populations, as well as low-income individuals.
Good computer skills with knowledge of databases and Microsoft Office Suite.
Strong organizational, time-management, communication, and people skills.
Ability to work independently, prioritize tasks, and manage time effectively.
Valid driver's license with a good driving record and automobile insurance.

Responsibilities

Maintains a caseload and provides case management with a focus on “housing first.”
Consults with clients to assess program eligibility and service needs.
Works with clients to create individualized housing stability plans with client-specific goals.
Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.
Consults with multiple interdisciplinary teams as needed and are primarily responsible for the assessment and completion of quality assurance program principles.
Collaborates with case management team on service plans to coordinate approaches for successful outcomes.
Ensure case files comply with regulatory standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.
Identify financial assistance resources to eligible households as needed.
Conducts outreach to identify and provide services to target populations.
Develops and maintains relationships beneficial to the program and agency to generate referrals of Veteran households to the program and to promote agency services.
As required, attend all internal, external and community meetings and events relevant to the position.
Performs additional program-related duties as assigned by the Program Manager.