Case Manager, System Navigator (HSLT) - The Nest

The People Concern • Los Angeles, CA

2d • Hybrid

About The Position

The Case Manager for the Housing Stability & Linkage Team provides direct services to Los Angeles County renters who are at risk of eviction or housing instability. Funded through the Los Angeles County Affordable Housing Solutions Agency (LACAHSA), this position plays a critical role in preventing homelessness by connecting clients to rental assistance, legal resources, and supportive services. Working as part of a multidisciplinary team, the Case Manager conducts triage and assessment, service planning, and resource connection to stabilize households and promote long-term housing retention. This role requires strong engagement skills, knowledge of housing resources, and a commitment to equitable, client-centered care.

Requirements

• High School Diploma or GED or Equivalent and minimum of one year case management or customer service experience required
• Able to communicate and interact with subcontractors, service providers and community partners in a culturally competent manner

Nice To Haves

• Bachelor’s degree
• Bilingual Spanish

Responsibilities

• Conducts comprehensive intakes and assessments to determine client needs, eligibility and risk factors.
• Assesses strengths and barriers of households who are unstably housed and at-risk of homelessness to determine housing and service needs.
• Completes a prioritization tool with each participant/household to determine vulnerability and risk level.
• Works with household to rapidly collect documentation needed to verify program eligibility and utilize a progressive-assistance approach to determine appropriate type and level of assistance needed.
• Collaborates with Central Fiscal Agent and Legal Assistance programs to submit both financial assistance requests and legal referrals in a timely manner, preventing further jeopardization of housing.
• Develops individualized housing stabilization goal plan with participants. This will include potential linkages to employment, legal, mental health, medical, and other community services.
• Provides advocacy with landlords on the household’s behalf to develop a workable plan to maintain housing.
• Creates and maintain consistent communication channels, both verbal and written, between several parties (i.e., household participants, fiscal administrator, legal team, outreach and engagement staff, stabilization case management staff).
• Consults with management staff to confirm household has resolved housing crisis prior to exiting from program.
• Provides participant-centered system navigation support to individuals who are not prioritized for financial support but are determined to be eligible for additional assistance.
• Works in conjunction with legal service entities to facilitate the workflow between case management and legal service support.
• Provides linkage to credit counseling and other services necessary to assist program participants with critical skills related to budgeting, managing money, accessing a free personal credit report, and resolving personal credit problems.
• Documents all services identified and provided, referrals made, and participant feedback via satisfaction surveys in HMIS or selected electronic database.
• Advocates for and actively assists individuals in obtaining services (e.g., benefits, mental health, substance abuse, housing referrals, financial assistance, home-based services, training, medical services, mentoring and socialization).
• Refers for reunification or relocation support when necessary.
• Maintains accurate, timely, and complete client records in electronic database, ensuring all services and outcomes are documented in compliance with LACAHSA and agency requirements.
• Participates in case conferencing, team meetings, and cross-system coordination efforts.
• Attends all meetings and trainings relevant to program and scope of work.
• Other duties as assigned.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED