Case Manager Supervisor

Volunteers of America - Greater New York•Brooklyn, NY

34d

About The Position

The Case Manager Supervisor ensures that Case Managers and Case Aides deliver services to clients in a manner that is consistent with professional standards of case management, the contractual requirements of the funding sources, and the policies, guidelines, and shared values of VOA. New Hope Shelter is a program that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/dv

Requirements

Bachelor's degree or 60 college credits courses in Human Services field with 2 years of relevant experience and/or supervisory experience.
The position also requires a demonstrated ability in verbal and written communication, including basic computer skills and the ability to work with multiple agencies.

Nice To Haves

Candidates with related experience with domestic violence preferred.

Responsibilities

Supervision of case managers, internal and external reporting, and ensuring the quality of supportive services, community outreach, screening, assessment, and eligibility reviews.
Lead clients through the intake and assessment process to provide orientation to the program and to identify needs.
Develop with clients a mutually agreed-upon service plan to address needs and attain desired outcomes.
Develop and maintain positive linkages with clients, internal and external agency services, generic community resources, and state/city liaisons.
Monitor client success through participation in case conferences, staff meetings, reviews of program plans, and development of discharge plans.
Document case management activities in a confidential, timely, and concise manner.