IFST Case Manager Supervisor

Children's Network of Hillsborough•Tampa, FL

58d•$65,000•Onsite

About The Position

Manage the daily operations of the Intensive Family Services Dependency Case Management (IFST) staff, which serve children and families through early engagement intensive case management, while partnering with the Department of Children and Families protective investigators. The professional will ensure the IFST team focuses on improving the social and behavioral functioning of the family to maximize protective capacity of the parents and overall well-being of the children. The purpose is to support and supervise assessment, coordination, and delivery of identified services and treatment. Additionally, they will be required to review family assessments and ongoing documentation as well as participate in staffings to ensure parental progress and to maintain child safety and well-being.

Requirements

Bachelor’s degree from an accredited college or university in Human Services or another related field
A minimum of two (2) years of child welfare related experience
Current Child Welfare Certification or eligibility upon hire
Must possess excellent verbal and written communication skills to effectively interact with diverse populations, including children, families, staff, and community partners. Ability to read, analyze, and interpret policies, procedures, and professional reports is essential. Must be able to write clear, concise, and accurate documentation and correspondence.
Must possess basic mathematical skills to perform essential job functions, including the ability to add, subtract, multiply, and divide in all units of measure. Ability to apply concepts such as fractions, percentages, and basic statistics may be required for analyzing data, monitoring performance metrics, and managing resources. Accuracy and attention to detail are essential when handling documentation, budgets, and case-related data.
Must demonstrate strong critical thinking and problem-solving skills to assess complex situations, make sound decisions under pressure, and guide staff through crisis intervention and case planning. Ability to interpret and apply policies, procedures, and regulations effectively. Must be able to identify potential risks, evaluate options, and implement appropriate solutions in a timely and ethical manner. Flexibility, sound judgment, and the ability to adapt to changing circumstances are essential.
Valid driver’s license required, with proof of insurance, and a clean driver record
Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)
Drug Screening upon hire

Nice To Haves

Prior supervisory experience preferred
Must possess strong leadership and decision-making skills, with the ability to manage, coach, and support a team in a high-demand environment. Excellent communication, collaboration, and conflict-resolution abilities are essential to effectively engage with staff, families, and community partners. The supervisor must demonstrate sound judgment, critical thinking, and the ability to assess and respond to complex family dynamics and safety concerns. Organizational and time management skills are critical to ensure timely documentation, compliance with policies, and efficient case oversight. An understanding of child welfare practices, trauma-informed care, and cultural competency is necessary to guide staff in promoting the safety and well-being of children and families. Proficiency in relevant technology and data systems is also required for accurate case tracking and reporting.

Responsibilities

Assign cases and related duties to staff and oversee service delivery.
Evaluate, coordinate, and ensure necessary services and/or treatment are provided to achieve safety, permanency, and well-being of all assigned children and their families. Ensure assessments are completed timely; referrals are completed timely and assists case managers to ensure families access services timely.
Foster relationships between family members, partners, community members, and the education system. Identify and understand what resources are available and build and maintain effective working relationships within a network of systems. Ability to network with, educate and involve community stakeholders.
Review assessments and case plans with case managers, and provide consultation/directions to assure appropriateness, clarity, quality, and thoroughness
Review and ensure that staff completes all documentation and reports in a professional and timely manner.
Review and monitor case files for both internal and external quality assurance standards
Supervise staff including regular individual and group staff meetings and case consultation
Provide support to case managers dealing with crisis management; provide on-going assistance in coordinating services for clients
Provide guidance to case managers by coaching, motivating, training, and providing other staff development activities, and develop training and staff development plans with each staff member
Assist with the identification of staff training needs; provide and/or arrange training for new and existing staff on a regular basis
Ensure service delivery complies with contractual requirements
Prepare and conduct staff performance evaluations, including progressive discipline when appropriate
Maintain and generate necessary reports and paperwork in a timely manner
Provide direct casework in the absence of service staff
Participate in the quality improvement process
Participate in staffing’s and meetings with other supervisors, administrators, and outside agencies
Collect, analyze, and report data in area of supervision
Treat all clients, co-workers and colleagues with courtesy, respect, and dignity
Adhere to safety standards in the workplace
Advise supervisor of significant events and pertinent issues
Conduct oneself in a professional manner at all times
Must be available to staff, families, and management after hours and weekends in the event of a crises or an emergency
Other duties may be assigned as special projects may be requested