Case Manager, SUD and Peer Counselor, San Mateo

Bay Area Community Services • San Mateo, CA

18h • $27 - $30

About The Position

The Care Coordinator/Case Manager develops and provides therapeutic interventions and services that support individuals’ wellness and recovery. Services include strength- and needs-based therapeutic case management, problem-solving, therapeutic rehabilitation and skills-building, benefits support, resource development, housing navigation, crisis intervention, and family support.

The role is part of an Assertive Community Treatment (ACT) team providing direct services to acute mental health crisis cases through a Full Service Partnership (FSP) program in San Mateo. The program serves specialty populations, including CARE Court and individuals with a substance use disorder focus. Its multidisciplinary ACT model provides seven-day support and wraparound services for people with the highest level of need in the county. Work takes place in the office and in the community, and may involve helping people experiencing homelessness find permanent housing or stabilizing mental health cases.

This is a community-based position providing direct, face-to-face services to individuals who are chronically homeless. Extensive travel throughout San Mateo County is required, as is transporting clients in the employee’s personal vehicle. The listed schedules are Sunday–Thursday or Tuesday–Saturday.

Requirements

• High school diploma.
• Four years of paid work experience in mental health or social services; one year may be in a customer service function.
• Valid California driver’s license.
• Personal vehicle and proof of personal vehicle insurance coverage.
• DMV printout.
• Ability to travel extensively in the local area and transport clients in a personal vehicle.

Nice To Haves

• A degree is preferred.

Responsibilities

• Develop and deliver individual, family, and group counseling, individual rehabilitation, and case management or brokerage services for people on the assigned caseload.
• Use evidence-based practices appropriate to the designated population and program to support high-quality results and intended impact.
• Continuously assess individual risk, including risks related to symptoms, substance use, environment, and physical conditions, and intervene appropriately.
• Assess continued service needs and develop person-centered service plans focused on health, recovery, and accomplishing the individual’s goals.
• Conduct ongoing outreach and progressive engagement, promptly report disengagement to the team, collaborate with the outreach team, and determine disenrollment according to program protocols.
• Complete domain-based assessments, screen referrals, plan services and community supports, and coordinate benefits in support of wellness and recovery.
• Provide care planning and therapeutic case management using a “whatever it takes” approach.
• Maintain data collection, reporting, and charting in accordance with BACS and relevant county regulatory requirements.
• Produce the required number of regulatory service units per month; 65% of staff time must be spent providing face-to-face or other eligible community-based support.
• Participate in supervision, staff meetings, consultation, travel, crisis and emergency coverage, weekend coverage, agency-wide meetings, and training as required by the manager.
• Work independently and as a member of a therapeutic team.
• Adapt to new information, changing conditions, unexpected obstacles, and new situations requiring attention and resolution.
• Balance competing client needs, adjust priorities as demands change, anticipate and meet client needs, and continuously improve service quality.

Benefits

• 100% employer-paid medical, dental, and life insurance coverage options for employees.
• Vision reimbursement program.
• Children’s healthcare coverage available for as little as $25 per month.
• 31 days off (PTO/Holiday).
• 403b plan.
• Significant internal growth opportunities.
• Vehicle reimbursement for required travel.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED