Case Manager - SSVF

Jericho Project•New York, NY

6d•$53,000 - $55,000•Hybrid

About The Position

The Case Manager will be responsible for providing rapid re-housing and homelessness prevention services to low-income veteran families. The Case Manager will be required to have frequent contact, but not limited to, weekly or monthly face-to-face meetings, telephone conversations, aftercare contacts and survey distribution, email and other electronic exchange with each veteran on his/her caseload, depending on the need for services and post-placement support.

Requirements

Bachelor’s Degree in Human Services or a closely related field.
Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.
Knowledge of NYC resources preferred.
Must possess strong organizational, writing, communication, and computer skills.
This position includes fast paced case management and some field work. Candidates must be self-starters with the skills and energy to work with high need participants in the community.
Strong engagement and interpersonal skills.
Ability to lift up to 50 lbs.
Ability to travel to various sites.
Ability to use a computer and related software programs.
Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

Nice To Haves

Experience working in homelessness, substance abuse, mental health and/or trauma settings
Knowledge of NYC resources

Responsibilities

Utilize Critical Time Intervention, Motivational Interviewing, and Harm Reduction techniques to assist low-income veteran families who are either homeless or at imminent risk of homelessness to resolve their housing crises.
Conduct assessments and program intakes for veteran families seeking SSVF services. Ensure data is accurate and complete and that all required accompanying documentation is collected.
Participate in the intake and orientation process of new program participants.
Provide direct case management services in the office and at field/home visits.
Develop and update housing stability plans to assist veteran families to obtain or maintain permanent housing.
Identify household's strengths, needs, abilities, and preferences. Utilize a variety of interventions to assist veterans with overcoming barriers to housing stability.
Serve as a liaison between veteran families and community providers. Maintain a network of resources and contacts.
Identify and make referrals to community resources including but not limited to preventive services, long-term case management programs, benefits assistance, mental and physical healthcare, pantries, hospitals and Homebase to maintain stable housing.
Provide referrals, advocacy, and linkages to public and VA benefits including but not limited to healthcare, SNAP, SSl/SSDI, VA benefits, and public assistance.
Assist with household budgeting and provide referrals for financial counseling as needed.
Assess veteran family's legal needs and make referrals as needed.
Coordinate with Employment Specialists to link veteran families to employment and educational assistance.
Mediate household and/or landlord-tenant disputes that threaten housing stability.
Work collaboratively with SSVF and community housing specialists to identify veteran family's housing needs and preferences. Assist with coordinating housing search and placement.
Assess veteran family's need for Temporary Financial Assistance and submit completed requests as needed.
Complete 2010e applications for supportive housing.
Conduct outreach and engagement to veteran families.
Provide crisis intervention as needed.
Provide post-placement support and follow-up contacts.
Utilize electronic case management system. Maintain accurate and up-to-date client files.
Participate in community initiatives to fulfill SSVF's mission of ending veteran homelessness.
Participate in case conferences, staff meetings, and training.
Carry out other duties as assigned by Assistant Director and/or Managing Program Director.