Case Manager (Special Needs) - Crescent Grove, Castro Valley CA

Eden Housing•Castro Valley, CA

19d•$29 - $34•Onsite

About The Position

Under the supervision of the Associate Director, Supportive Housing, the Case Manager is responsible for the oversight of the delivery of resident services programming at properties that serve high needs individuals, families, seniors, and those with special needs within Eden Housing’s portfolio. The Case Manager is responsible for the coordination of services for high needs populations and low-income households living at each site. Additionally, this role is responsible for the development of collaborative relationships with county-provided services providers and with outside services to bring robust and relevant programming to Eden Housing properties.

Requirements

BA or BS degree in social work, psychology, counseling, or related field required.
3 years’ experience serving the needs of senior populations and special needs (mental illness, substance use, co-occurring disorders).
Experience working with individuals and families with Intellectual Development Disabilities.
Experience using and administering multiple assessment tools and interpreting information/data derived from assessments.
Experience supporting program and service implementation and coordination.
Experience collaborating with local service providers.
Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs.
Solid judgment, discretion, problem-solving skills when working with clients.
Excellent relationship-building, active listening, and conflict-resolution skills.
Excellent attention to detail and organizational skills and demonstrated ability to work independently.
Willing to learn, committed to improving and staying abreast of exemplary practices in the field of social services for special needs populations.
Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Constantly perform desk-based computer tasks, frequently sitting.
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds.
Rarely twist/bend/stoop/squat, kneel/crawl.
Regularly required to sit and talk or hear.
Frequently required to use hands to finger, handle, or feel.
Occasionally required to stand, walk, and reach with hands and arms.
Must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Mobility: physically able to get around the apartment complex (some of which are quite large). In some cases, go into residents’ units.

Nice To Haves

Master’s degree in social work, psychology, counseling, or related field preferred.

Responsibilities

Independently deliver onsite programs, ensuring implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations.
Regularly conduct door-to-door, phone, e-mail outreach and other marketing strategies to make residents aware of services offered.
Assist in and/or provide crisis intervention and follow-up (including but not limited to child abuse or adult abuse reporting); appropriately implement mandated reporting policies and procedures.
Support case management services for identified residents who exhibit signs of functional impairment, including support to develop independent living skills.
Provide group and one-on-one services to residents and support community building activities at assigned properties.
Collaboratively work with the residents to support independent living and personal and professional goals.
Collaboration with resident’s ILS/SLS workers to ensure residents’ needs are met.
Educate residents about programmatic options and advocates for residents’ needs.
Ensure that all established HIPAA policies and procedures are maintained and strictly adhered to.
Engage with property-level partners to support Services’ partnership goals and selection criteria and communicates with supervisors where improvements may be needed.
Work collaboratively with Regional Centers and have an understanding of the services being offered.
Collaborates well with local community agencies in proximity to assigned property.
Work collaboratively with Eden Property Management, Eden Resident Services staff, community partners and community-based services providers to address/resolve property concerns or neighbor disputes.
Support property-level needs assessments and associated follow-up (e.g., community meetings).
Participate in development of property service plan that is responsive to resident needs.
Communicate and execute actions based on stated and assessed needs.
Offer exemplary customer service and responsiveness to residents.
Maintain accurate property-level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis).
Ensure timely property-level reporting, consistent with Services’ policies, procedures, and trainings.
Participate in staff and team meetings, trainings, group outings and other site sponsored events.
Apprise direct supervisor of activities and incidents in a timely manner.
Cultivate collaborative relationships with Property Management peers and colleagues at the property level.
Performs other duties as assigned.