Case Manager (Service Coordinator) ASL Fluent

Service Coordination Careers•Frederick, MD

2d•Hybrid

About The Position

Service Coordination, Inc. (SCI) is seeking passionate Service Coordinators to work within the community and advocate for underserved individuals, particularly those with intellectual and/or developmental disabilities. SCI has been providing quality case management services since 1982, focusing on respecting the dignity and rights of individuals by connecting them to community resources. The role involves establishing positive working relationships, exploring individual interests and growth opportunities, and developing and monitoring annual Person-Centered Plans (PCPs) to ensure services meet state-mandated standards. Service Coordinators are expected to advocate on behalf of individuals, provide resource information, educate individuals and their families, and encourage self-determination and independence. The position requires collecting and documenting eligibility for DDA services, planning and updating PCPs, researching and coordinating resources, and monitoring these plans through on-site visits and follow-up activities. Adherence to SCI policies, HIPAA, and performance utilization benchmarks is crucial. The role also emphasizes collaboration, effective communication, customer focus, interpersonal skills, integrity, adaptability, and resourcefulness.

Requirements

ASL Fluent
Bachelor's degree from an accredited education program in a human services field; OR a Bachelor's degree in a non-human services field, from an accredited education program, with two years of experience in a human services field.
Ability to operate a motor vehicle.
Must be able to remain in a stationary position >95% of the time.
Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device.
Constantly positions self to comfortably maintain computer equipment.
Frequently communicates with other people. Must be able to exchange accurate information in these situations.

Nice To Haves

Experience working with people with developmental disabilities.

Responsibilities

Advocate on behalf of individuals, provide resource information, and educate them to become more self-determined.
Provide education to individuals and their families on how to coordinate and advocate for services.
Encourage individuals to empower themselves and achieve optimal level of independence.
Educate individuals on the principles of self-determination.
Collect information and documentation related to eligibility for DDA services and recommend eligibility and priority to DDA.
Meet with individuals and/or family to obtain information.
Obtain relevant information and supporting documentation.
Complete a Comprehensive Assessment (CA).
Plan for, facilitate, develop, and continually update Person Centered Plans (PCPs) that document service needs for individuals eligible for DDA services.
Engage in person-centered planning process with individuals.
Develop and write the PCPs in collaboration with the individual.
Conduct PCP preparations with the individual.
Write the Self-Directed Plan.
Research, identify, refer, and coordinate resources and services to achieve the outcomes specified in individual's PCPs, and share resources with other team members.
Travel to meet with support staff.
Provide information, makes referrals, and assists individuals.
Assist individuals with transitioning.
Complete required paperwork and follows up for waivers.
Identify services and collaborate with providers for individuals in state facilities to transition successfully into the community.
Identify services and collaborate with providers to support those with forensic involvement.
Monitor Person Centered Plans (PCP) and conduct follow-up activities.
Conduct on-site visits to observe individuals.
Conduct timely visits and contacts as defined in regulations.
Obtain information regarding individuals' progress toward goals.
Submit the Recertification of Need (RECON).
Identify new medical and health services, and other individual needs.
Submit recommendations for new DDA priority category.
Complete the Agency Investigation Report (AIR).
Apply or re-apply for necessary programs or services.
Communicate with provider regarding resolution of individual's concerns.
Oversee provision of documentation to apply for medical assistance.
Adhere to SCI and policies and procedures.
Meet performance utilization benchmark to ensure compliance with SCI standards.
Maintain individuals' HIPAA records in secure locations.
Utilize tracking and time management tools.