Limited Duration Case Manager Senior

Multnomah County•Portland, OR

22h•$35 - $43•Hybrid

About The Position

The Case Manager Senior provides case management services to children and adults with developmental disabilities who are eligible for DDSD services, including individuals identified as being at risk or exhibiting high-risk behaviors. The role supports access to, coordination of, and delivery of services and supports required by each individual under their individualized plan. Services include determining eligibility and service needs, assessing and reassessing needs, developing individual service plans, helping people access routine and crisis services, coordinating protective services, and coordinating with other agencies involved in an individual’s care. The position supports individuals in improving quality of life and maintaining the highest possible ability to function in the community. The Case Manager Senior monitors services through home and provider visits and phone calls; ensures resources are appropriately used; counsels and advises individuals and families about placement, care and service choices, personal and emotional difficulties, financial planning, and interpersonal dynamics; and provides information about client rights and helps resolve grievances. The role also liaises with educational systems, reviews client files, provides analysis and direction to the IDD unit as requested, and offers regular direction and technical assistance to Services Coordinators, DD Management, and community members regarding behavior support standards, methods, rules, and resources. This is a limited-duration position expected to end on November 4, 2027, but it may end earlier and cannot last more than two years. The position is designated for routine telework, with a hybrid schedule available. Employees must reside in Oregon or Washington and may occasionally be required to work onsite in Portland.

Requirements

Knowledge of Oregon’s public service system for developmental-disability services.
Meet at least one of the following education and experience pathways: a bachelor’s degree in behavioral science, social science, or a related field; a bachelor’s degree in any field plus one year of human-services-related experience; an associate’s degree in behavioral science, social science, or a closely related field plus two years of human-services-related experience; or three years of human-services-related experience.
Human-services-related experience may include assisting people or groups with economic disadvantage, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing.
Ability to promote respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
Valid driver license.
Pass a criminal background check.
Ability to understand and demonstrate sensitivity to diverse cultures and individuals and provide courteous customer service.
Ability to organize and prioritize work to meet pressing deadlines, work independently and as part of a team, and use good judgment and effective verbal and written communication and decision-making skills.
Ability to interpret and apply complex federal, state, and local laws, rules, regulations, policies, and procedures related to program scope and operations.
Skill in researching and analyzing information and data, making recommendations based on findings, preparing reports and documents, and presenting information.
Knowledge of case-management methods, principles, techniques, and resources, including information and referral, assessment, interviewing, client advocacy, risk intervention, and resource utilization.
Knowledge of available programs and providers, including public assistance, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis or emergency resources.
Knowledge of conflict-resolution techniques and de-escalation strategies, and ability to facilitate large team meetings to reach consensus and positive outcomes.
Submit a resume demonstrating minimum qualifications and a cover letter addressing case-management complexities, minimum qualifications, and a challenging case, including relevant laws and resources, conflict resolution and de-escalation, and cultural sensitivity.

Responsibilities

Provide comprehensive case management to youth and adults eligible for DDSD services who are identified as being at risk or exhibiting high-risk behaviors.
Support individuals in achieving quality-of-life goals and maintaining the highest possible level of functioning in the community.
Monitor services and supports through home visits, provider visits, and phone calls to ensure appropriate financial, medical, training, educational, transportation, and other agreed-upon supports are received.
Ensure resources are appropriately used to meet clients’ developmental-disability needs.
Develop and complete Individual Service Plans at staffing and special meetings in clients’ homes and provider settings.
Report possible protective-services issues and provide initial information to assist investigations.
Prepare and submit routine and special reports.
Assess individuals’ functioning and support needs by completing TXIX Waiver forms and submitting them to the State for approval.
Review and update TXIX Waivers annually to reassess functioning and support needs.
Notify the State when a client is out of a funded facility for any reason.
Counsel and advise individuals and families about placement and care or service-plan choices, personal and emotional difficulties, financial planning, and interpersonal dynamics.
Provide information and notice about client rights and coordinate grievance resolution.
Liaise with educational systems to help children access educational services that meet their developmental-disability needs.
Review client files in the CYAP and Adult units and provide analysis and direction to the IDD unit as requested.
Provide regular direction and technical assistance to Services Coordinators, DD Management, and community members regarding behavior-support standards, theories, rules, methods, and resources.
Coordinate services with agencies involved with individuals, including adult and family services, children’s services, vocational rehabilitation, senior services, Social Security, Veterans Administration, and education agencies.