Case Manager Senior - RLRA Housing Retention, KSA - QMHA

Multnomah County • Portland, OR

4d • Hybrid

About The Position

This position requires a Qualified Mental Health Associate (QMHA) certification. The Multnomah County Health Department is seeking a compassionate advocate to join their team as the Case Manager Senior - RLRA Housing Retention. In this role, you will apply strengths-based practice to empower individuals as they transition to independent community living, ensuring that stable housing remains the foundation for their continued wellness and recovery. This highly independent role serves as the primary anchor for housing stability, specifically supporting Multnomah County Regional Long-Term Rent Assistance (RLRA) recipients who are transitioning out of or who have disengaged from Assertive Community Treatment (ACT) and intensive case management (ICM) levels of care. By applying trauma-informed de-escalation, rapid resource connection, and active landlord mediation, the Case Manager Senior resolves tenancy barriers, prevents evictions, and facilitates successful integration into independent community living. In all interactions, the position fosters a work culture of respect, trust, and understanding for the highly diverse populations served.

Requirements

• Equivalent to an associate's degree course work in social science, social work, behavioral science, human services, or related field.
• Three (3) to four (4) years experience that demonstrates the ability to perform the duties of the position.
• Possession of and valid registration as a Qualified Mental Health Associate (QMHA) certification with the Mental Health & Addiction Certification Board of Oregon (MHACBO).
• Valid Driver’s license.
• Must pass a background investigation, which may include being fingerprinted.

Nice To Haves

• RLRA experience providing case management services and housing assistance
• Prior experience working within, or closely alongside, intensive behavioral health teams (such as ACT, ICM, or mobile crisis response).
• Working knowledge of Oregon Landlord-Tenant law, Fair Housing laws, and reasonable accommodation requests.

Responsibilities

• Perform complex, strengths-based case management to de-escalate severe housing crises and transition clients into long-term, stable housing.
• Navigate severe lease violations and imminent eviction threats by negotiating stipulated agreements and cure-and-quit plans in partnership with property management and legal aid.
• Conduct consistent, face-to-face home and community visits to build therapeutic rapport, assess client well-being, and maintain ongoing connection to housing goals.
• Serve as the primary advocate between tenants, landlords, and property managers, educating housing providers on the RLRA program and the Metro Supportive Housing Services (SHS) framework.
• Identify early warning signs of instability—such as behavioral lease violations or financial challenges—to intervene rapidly and prevent formal eviction proceedings.
• Utilize flexible client assistance funds to resolve immediate physical or financial barriers while coaching tenants on essential independent living skills, unit hygiene, and lease compliance.
• Provide high-level guidance to partner agencies and external programs to effectively navigate the intersection of complex behavioral health systems and housing requirements.
• Evaluate individual needs across multiple, overlapping systems to formulate and implement tailored, independent stabilization strategies.
• Cultivate and sustain collaborative relationships with community providers and agencies to ensure holistic, long-term support for clients.
• Proactively facilitate the re-establishment of behavioral health services to bridge gaps in care and sustain wellness for clients transitioning out of intensive programs.
• Ensure uninterrupted housing assistance by managing required RLRA voucher recertifications and maintaining strict program compliance.
• Advocate for and connect clients to essential financial and healthcare stability resources, including SSI/SSDI advocacy, SNAP benefits, supported employment, and Oregon Health Plan enrollment.
• Manage highly complex cases across multiple systems and partner programs, utilizing advanced independent judgment to coordinate multifaceted risk mitigation and stabilize client housing.
• Conduct ongoing reviews of stabilized clients to evaluate progress, exercising clinical expertise to determine when to adjust monitoring levels or re-initiate intensive supports.
• Analyze key programmatic data—such as eviction notices, risk mitigation funds deployed, and mediation outcomes—to evaluate intervention effectiveness and inform program improvements.
• Build and formalize streamlined referral pathways to ensure at-risk individuals are identified and enrolled, while assisting in the development of workflows, exit criteria, and program policies.
• Maintain accurate, timely clinical and administrative records, ensuring seamless data entry and management across county, regional, and state databases (e.g., HMIS/ServicePoint).
• Participate in bi-monthly cross-case conferencing and maintain active, collaborative partnerships with internal behavioral health teams and the Homeless Services Department to optimize client outcomes.

Benefits

• Employer-funded retirement savings
• Health and dental insurance at very low cost to full-time employees and their dependents
• Paid parental leave
• Wellness programs
• Focus on work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree