About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Coordinates all case management activities with members to evaluate medical needs and to facilitate the overall wellness of members. Develops strategy to address issues to outcomes and opportunities to enhance member's overall wellness through integration. Instructs programs and procedures in compliance with network management and clinical coverage policies. Must live in the following parishes in Louisiana Region 1 (Orleans): New Orleans and surrounding parishes - Jefferson, Plaquemines, St. Bernard. Region 2 (Baton Rouge): East/West Baton Rouge and surrounding parishes - Ascension, Iberville, Region 3 (Covington/Houma-Thibodaux): Southeast coastal parishes - Lafourche, Terrebonne, St. Charles, St. James, St. John Region 4 (Thibodaux/Lafayette): Acadiana area - Lafayette, St. Landry, Acadia, St. Martin, Iberia, Vermilion, Evangeline, St. Mary Region 5 (Lafayette/Lake Charles): Southwest parishes - Calcasieu, Beauregard, Allen, Cameron, Jefferson Davis Region 9 (Monroe/Northshore): Florida Parishes - Livingston, St. Helena, St.Tammany, Tangipahoa, Washington Region 10 Jefferson

Requirements

  • Current/Active Clinical Licensure (RN, SW, LCSW, LPC, LMFT)
  • Case Management experience
  • Strong customer service orientation and problem solving
  • Excellent Communication/Telephonic skills
  • Excellent motivational interviewing skills/ability to built rapport and trust telephonically
  • Excellence in documenation and respecting compliance/regulatory standards
  • Highly organized, remain self-driven without direct supervision
  • Manage time effectively
  • Achieve performance metrics
  • Technology proficiency
  • Ability to travel within 125 miles round trip for 1 day in the field
  • Variable work scheduled with ability to work 2 days weekly until 9pm local time

Nice To Haves

  • Bachelors and/or Master's Degree
  • CCM Certification
  • Previous experience in Managed Care Organization

Responsibilities

  • Coordinates all case management activities with members to evaluate medical needs and to facilitate the overall wellness of members.
  • Develops strategy to address issues to outcomes and opportunities to enhance member's overall wellness through integration.
  • Instructs programs and procedures in compliance with network management and clinical coverage policies.

Benefits

  • medical
  • dental
  • vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
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