Case Manager - Preferred Communities ICM

U.S. COMM FOR REFUGE•Houston, TX

About The Position

The U.S. Committee for Refugees and Immigrants (USCRI), established in 1911, is a nongovernmental, not-for-profit international organization dedicated to addressing the needs and rights of refugees and immigrants. USCRI, working with nearly 200 affiliates, provides legal, social, and health services to refugees, unaccompanied migrating children, trafficking survivors, and other immigrants in all 50 states, El Salvador, Honduras, Kenya, and Mexico. USCRI advocates for the rights of refugees and immigrants both nationally and globally, helping to drive humanitarian policies, practices, and law. To learn more about our work, please visit our website at www.refugees.org [http://www.refugees.org]. OVERVIEW The position of Case Manager for Preferred Communities Intensive Case Management (PC ICM) at USCRI Houston would lead the organization’s programming to support newly arrived refugees, including outreach and educational activities, and coordinate USCRI’s PC ICM team. The PC ICM Programs Coordinator will also focus on implementation and management of the Preferred Communities program. This position reports to the Senior Field Office Director.

Requirements

Bachelor's degree in social work, counseling, public health, psychology, or a relevant field;
Fluency in English required and proficiency in another language preferred (e.g. Arabic, Dari, French, Kiswahili, Pashto, and Somali)
Prior experience providing case management or related services to refugees, asylees, and other immigrants preferred;
Excellent interpersonal skills, including ability to communicate and build lasting relationships and partnerships;
Ability to organize, prioritize, supervise others, and work independently as well as in collaboration with others;
Proficient in Microsoft Office, specifically Word, PowerPoint, and Excel and database programs as required;
Highly adaptable and flexible with the ability to multi-task and prioritize in a demanding work environment;
Must have a valid state-issued driver's license, automobile insurance, clean driving record, and reliable personal transportation;
Must pass a criminal background check and other screening requirements;
Ability to travel locally as required; and
Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information, and an appreciation of a multicultural workplace.

Nice To Haves

Fluency in English required and proficiency in another language preferred (e.g. Arabic, Dari, French, Kiswahili, Pashto, and Somali)
Prior experience providing case management or related services to refugees, asylees, and other immigrants preferred;

Responsibilities

Care coordination with health and mental health providers, and other service providers;
Promotion of health equity and access to services for refugees, asylees, and immigrants.
Conduct health outreach and provide information, education, and referrals on pressing or emergent health concerns;
Provide enhanced orientations to the local health and mental health systems;
Schedule follow-up client appointments with primary care providers and specialists, as needed;
Accompany clients to appointments, as needed;
Assist clients in understanding and following treatment plans developed by their health and/or mental health care provider(s). Provide education, support, and counseling to individuals with complex medical needs, and their families, as appropriate;
Represent USCRI Houston and provide advocacy for USCRI Houston clients at health-related meetings;
Maintain case files, collect program data, and submit written reports as required;
Develop and maintain close working relationships with the Department of Health, Department of Mental Health, State Refugee Health Coordinator, and other state, regional, and local service providers; and
Perform other job-related duties as assigned by supervisor.