Case Manager - Peer Support (Veteran's Only)

Transitions Mental Health Asso•San Luis Obispo, CA

18h•$26 - $34•Onsite

About The Position

The Case Manager-Peer Support works with the Veteran’s Wellness Program in San Luis Obispo, which serves Veterans, their families, and support persons managing mental health issues, relationship concerns, co-occurring disorders, and trauma. Services are delivered in a way that encourages hope, resiliency, growth, and recovery, with an emphasis on professional and cultural humility, self-reflection, and wellness. The position provides trauma-informed case management, individualized planning, integrated co-occurring substance-use services, and peer mentorship. In collaboration with the clinical team, the Case Manager-Peer Support supports a caseload of 20–30 adults with serious mental illness. Duties include crisis care, rehabilitation and daily living skills support, service coordination, outreach, and group facilitation. This is a full-time, non-exempt position requiring 40 hours per week. The employee must be a veteran under applicable grant eligibility requirements. The anticipated hiring range is $25.50–$26.50 per hour; the full salary schedule is $25.50–$33.99 per hour. Services are delivered Monday through Friday, with schedules arranged in collaboration with teammates and management. Occasional community outreach events may occur outside regular business hours, including weekends. The work involves frequent computer documentation and driving, transporting clients as needed, moderate physical activity, and possible lifting or moving of items up to 50 pounds. The role includes moderate risks and potential exposure to intense situations. The position is with Transitions – Mental Health Association, a nonprofit agency providing mental health services and support to individuals and families and promoting recovery, wellness, and reduced stigma. The organization describes its workplace as supportive and inclusive and promotes trauma-informed care and collaborative communication.

Requirements

Must be a veteran; verification of veteran status may be required.
Meet one of the following education and experience pathways: BA/BS and six months of full-time experience with the target population; AA/AS or CADAC/CPRP certification and two years of full-time experience with the target population; or four years of full-time experience with the target population.
Strong interpersonal skills, a collaborative work style, and strong oral, written, and communication skills.
Well-defined organizational and time-management skills.
Ability to work independently and flexibly.
Ability to handle intense situations, exercise good judgment and decision-making, and remain calm and clearheaded under pressure.
Ability to work effectively with people of varied ages, backgrounds, identities, and socioeconomic levels.
Ability to possess and maintain good physical and mental health.
Ability to work well on a team and maintain a professional, respectful workplace attitude.
Willingness to work with supervisor oversight and direction.
Reliable attendance and ability to interact face-to-face with clients and/or employees.
Ability to promote equality and respect diversity and to deliver culturally responsive services.
Knowledge of dimensions of diversity, including mental health, gender, race, and ethnicity.
Follow safety rules and take reasonable precautions to protect oneself, coworkers, clients, and others encountered through TMHA business.
At least 18 years of age.
Valid California driver’s license, at least two years of driving experience, reliable transportation, proof of auto insurance, and a DMV record meeting TMHA’s current vehicle insurance requirements; use of a personal vehicle and insurance may be required.
Comply with a TB assessment and, if needed, TB testing to confirm a negative result, and obtain criminal record clearance through fingerprinting.
Successfully complete First Aid and CPR training.

Responsibilities

Provide case management and peer support to assigned clients, coordinate and monitor individual treatment team activities, and work with the clinician and team to develop, implement, evaluate, and revise treatment goals and plans.
Provide one-on-one support, symptom-management assistance, advocacy, and education for clients and their families, supporting independent living and the development of social, vocational, and life-management skills.
Assist the clinician with comprehensive assessments of clients’ mental health history, mental status, and diagnosis.
Assess clients’ mental health symptoms and responses to treatment; respond to psychiatric crises and emotional distress; and help clients develop coping, conflict-resolution, interpersonal, and problem-solving skills.
Help clients understand substance use and available treatment options, including A.A. and other support groups, and identify possible precursors to alcohol or drug abuse.
Connect clients with community resources, support systems, services, and opportunities; help build peer and family support networks and develop recreational skills and interests.
Help clients identify and carry out their own goals, review plans and progress, and support independence.
Participate in occasional community outreach events, including events outside regular business hours and on weekends, representing the program and engaging with community members and partners.
Educate the community about program services through presentations, partner meetings, outreach, and professional relationships with outside organizations.
Provide support in clients’ homes and transport clients to appointments and other needed services, as appropriate to the position.
Provide timely post-crisis follow-up, assess immediate needs, reinforce connections to supports, and coordinate with care teams or community resources.
Help clients establish vocational goals, identify job-related development areas, access vocational services, and receive job coaching and support.
Complete program paperwork and records, including client files, progress notes, service plans, admission and discharge paperwork, billing, receipts, timesheets, petty cash, and inventory forms.
Report grant-required data accurately and on time to the Client Care Coordinator.
Promote trauma-informed practices and use TMHA’s Collaborative Communication Guidelines in services and team interactions.
Attend staff and client intake meetings and complete required in-service training.
Perform other duties and responsibilities as assigned by the Clinical Program Administrator.