Case Manager / Peer Support Specialist

Volunteers Of America, Utah • Salt Lake City, UT

21h • $21

About The Position

About Volunteers of America, Utah is an affiliate of a national, nonprofit, faith-based organization that has served communities across the United States for more than 125 years. Volunteers of America, Utah’s mission is to provide community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. Our programs serve people experiencing challenges related to mental health, substance use, and homelessness. We encourage all who are passionate about making a difference, including individuals with lived experience, to apply. Assertive Community Treatment (ACT) is a consumer-centered, recovery-oriented mental health service delivery model for facilitating community living, psychosocial rehabilitation, and recovery for persons who have the most severe disabling mental illnesses and/or; have severe symptoms and impairments. ACT clients are high utilizers of crisis services. Position Summary: Under the direct supervision of the Program Manager, the Certified Peer Support Specialist/Case Manager provides individualized supportive case management to agency clients with the goals of 1) assisting clients to achieve or maintain stability and independence; 2) providing assistance accessing resources to help clients meet their housing and other needs; and 3) providing expertise about the recovery process and symptom management.

Requirements

• Certification in Utah as a Peer Support Specialist is required from a curriculum approved by the Utah Department of Health and Human Services (UAPSS, USU, USARA, SBH, Optum, LBHS, DBH, FPST).
• work experience with adults with severe and persistent mental illness and substance use disorders or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
• Peer Support Certification from a curriculum approved by Utah DHHS.
• Case Management Certification.
• Knowledge/experience working with at-risk populations is preferred.
• Knowledge/experience collaborating with community resources.
• Excellent communication skills.
• Ability to build rapport with clients and engage them in case management.
• Ability to build and foster relationships with partner agencies.
• Ability to maintain a calm demeanor amidst potentially high distress population.
• Computer literate with proficiency in Microsoft Office.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Become CPR and First Aid Certified.
• If driving is a part of the job, must be at least 21 years of age, possess a current driver’s license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHHS – Office of Licensing background screening and maintain ‘eligible’ determination through continuous monitoring.
• Must pass pre-employment drug screen.
• Ability to lift and carry 25 lbs.
• Ability to walk up and down stairs.
• Ability to move around the facility, interacting with clients for extended periods.
• Work is performed inside and outside of an office environment; must have ability to climb stairs, enter client homes, as well as deliver services in shelter, on the street, etc.
• May entail using a computer for extended periods of time.

Responsibilities

• Provide peer counseling and consultation to individual clients, families, and team staff
• Responsible for assessing service needs and coordinating access to necessary services
• Apply, acquire, and maintain benefits long term for clients
• Provide practical help and supports, advocacy, coordination, side-by-side individualized support, problem solving, direct assistance training, and supervision to help clients obtain the necessities of daily living
• Provide on-call crisis intervention
• Participate in daily staff organizational meetings and treatment planning review meetings
• Complete documentation and meet minimum service time based on ACT requirements
• Attends work on a regular and predictable basis
• Maintain good professional relationships with appropriate community figures, referral sources, and other professionals.
• Maintain and enhance professional skills and knowledge through attending conferences/ workshops/courses and reading professional materials that are relevant to job requirements and approved by the Program Manager.
• Demonstrate familiarity with and adherence to Utah laws regarding confidentiality and mandatory reporting requirements.
• Conduct professional life in accordance with the standards of his/her discipline and the clinical policies and procedures of the agency.
• Performs other functions as necessary or assigned.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees.
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service. Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly).
• Employee Referral Program including cash bonuses and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees