Case Manager, Older Adults

Catholic Charities of Buffalo • Buffalo, NY

5d • Hybrid

About The Position

Catholic Charities of Buffalo is seeking a dedicated individual for the full-time position of Case Manager, Older Adults for our program Project HOPE (Helping Older People Excel). Project Hope is committed to supporting older adults with mental and behavioral health diagnoses, helping them achieve optimal independence and well-being. The Case Manager will utilize internal and external resources to provide comprehensive assessment, care planning, and linkage with essential services. This role involves monitoring service delivery outcomes and acting as a resource for services such as emergency financial relief, housing, eligibility and securing entitlements, health and wellness, and caregiver supports. Catholic Charities is non-profit human services agency that strives to empower individuals, children, and families across the eight counties of Western New York. For more than 100 years, Catholic Charities of Buffalo has provided HOPE to individuals and families of all faiths, backgrounds, and circumstances. As the most comprehensive provider of human services in Western New York, Catholic Charities delivers wide-ranging programs to address systemic poverty, hunger, behavioral health, workforce readiness, family stability, legal immigration and resettlement, and help for older adults. As a trauma-informed agency, we strive to support the total wellbeing of clients and employees. Catholic Charities prioritizes wellness and diversity through various committees such as: CARE (Compassion, Acceptance, Respect for Everyone) Committee to create an inclusive environment where every individual feels seen, heard, and valued; Trauma-Informed Care (TIC) Committee to lead agency efforts in creating and maintaining a trauma-informed workplace; Wellbeing Committee to empower staff to reach their full potential through personal wellness and community support; and the Safety Committee to maintain a physically and psychologically safe and welcoming environment for all.

Requirements

• Associate's degree in social work, mental health counseling, gerontology, or another approved related field required.
• Two (2) years of direct experience linking adults age 60+ to a broad range of essential, community-based services.
• Pleasant, welcoming, and professional demeanor.
• Demonstrated compassionate behavior toward older adults in need, particularly those with behavioral health diagnoses.
• Exceptional interpersonal and communication (oral and written) skills.
• Basic understanding of psychiatric and substance use disorders in older adults.
• In-depth familiarity with community health, behavioral health, and social services systems, organizations, and resources.
• Ability to increase skills related to interventions necessary to provide effective service.
• Demonstrated ability to engage and maintain effective relationships with a multidisciplinary team.
• Demonstrated agility, initiative, ability to work independently and efficiently (effective organizational and time management skills).
• Fluent in various computer applications (e.g., Word, Excel), electronic database systems, and electronic health records; 10e11 eCR a plus.
• Willingness and ability (reliable transportation) to provide services in the community throughout the City of Buffalo and Erie County suburbs.
• Requires travel - must possess a valid NYS driver's license and agency-required level of auto insurance coverage and be able to travel as needed within the eight-county WNY region.
• Applicants must reside in New York State to be considered.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Maintains active caseload of assigned clients and ensures all services are in compliance with contract requirements and accreditation standards.
• Meet clients in-home, community, or office, based on client preference and safety.
• Acts as an advocate for clients.
• Conduct comprehensive assessments including reviewing referral information, identifying and engaging key participants, identifying individual strengths and needs, and the external factors impacting the client.
• Utilize person-centered practices to assist the client with the development of an Individualized Services Plan (ISP) addressing activities, services, supports, and providers that will help in recovery, wellness, and satisfaction based upon the individual's interests, preferences, and strengths. Skills needed to achieve personal relationships, community inclusion, dignity, and respect.
• Schedule and facilitate service plan reviews, including evaluation of advancements and barriers to treatment progress; revise the plan as appropriate.
• Maintain clear and concise documentation of interventions that demonstrate compliance with the principles of interdisciplinary team as well as funder requirements and accreditation standards.
• Provide community education including but not limited to Powerful Tools for Caregivers and other evidence-based curricula, to enhance public knowledge, caregiver support, outreach, and public relations.
• Exemplify Catholic Charities' mission, vision, guiding principles, and policies and procedures.
• Promote adherence to high ethical standards, consistent with the Catholic Charities' Corporate Compliance Program, Code of Ethics, legal mandates & labor laws, NYS Justice Center, NYS, OMH, managing contractual regulations, and other accreditation standards (e.g., COA, BBB).
• Promote and reinforce client-centered, strengths-based, solution-focused trauma-informed care in the context of systems.
• Cultivate a culture of sensitivity and respect for diversity.
• Adhere to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.
• Infuse agency values in therapeutic care, offering quality, client-centered, strengths-based, solution-focused behavioral health and substance abuse services, as well as with collateral contacts.
• Perform all duties in accordance with CCB's corporate compliance and ethics program.
• Participate in required staff meetings and designated training.
• Other duties as assigned.

Benefits

• Comprehensive health, dental & vision offerings for full-time
• Employer-paid life insurance for full-time
• Ancillary benefit offerings for full-time
• Flexible Spending Account (FSA) option for full-time
• Health Savings Account (HSA) when electing a high deductible health plan for full-time
• Employer-paid Employee Assistance Program (EAP)
• 403b Retirement Plan (Eligible after first pay period) with employer contribution after six months

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree