Case Manager - NCSH Residential

HealthRIGHT 360 • Escondido, CA

3d • Hybrid

About The Position

HealthRIGHT 360 is a nonprofit organization dedicated to providing accessible and comprehensive healthcare services to vulnerable populations, aiming to tackle systemic barriers and promote health equity. They offer a wide range of services including mental health, substance use treatment, and primary health services, along with transitional support for individuals re-entering the community. North County Serenity House (NCSH), a residential program of HealthRIGHT 360, has been providing substance use disorder services since 1966. NCSH offers a gender-responsive and trauma-informed environment for up to 120 women (and up to 20 children) seeking recovery from substance use disorders, with integrated services for co-occurring mental illness. The Case Manager I role is an in-person position focused on coordinating client care within the organization's services and with external providers. This role involves assisting clients with intake, assessments, benefit applications, and collaborating with a multidisciplinary team to ensure optimal treatment outcomes. Services can be provided flexibly in outpatient offices, residential settings, or in the community, requiring reliable transportation.

Requirements

• High school diploma or equivalent.
• Substance Use Disorder Counselor registration from an accredited California agency (CCAPP, CAADE, CADTP).
• Bachelor’s degree in Social Work, Psychology, or other related field from an accredited institution.
• Case management experience.
• Experience working with clients experiencing acute withdrawal from substances.
• Experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
• Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
• Valid California Driver’s License and access to registered and insured transportation.

Responsibilities

• Assist the client with intake by completing case management assessment and entering financial and benefit information.
• Support the client in applying for Medi-Cal or transferring Medi-Cal County when appropriate.
• Assess the client’s case management needs and complete all releases of information.
• Connect the client to benefits, mental health, physical health, employment, probation, DCFS, housing, community resources, outpatient substance use disorder services, and aftercare.
• Coordinate communication and external service linkage including assisting with scheduling appointments, communicating with probation, scheduling child visits, communicating with DCFS, obtaining all court minute orders, providing appointment reminders for therapy and psychiatrist.
• Deliver services in outpatient, residential, or field depending on assignments and client need.
• Complete the VI-SPDAT and connect the client to safe housing options.
• Prepare the client for job search by assisting with resume writing and job search preparation.
• Monitor client's progress toward achieving case management treatment plan goals and provide treatment plan input.
• Seek clinical consultation throughout the treatment episode and when encountering new and/or high-risk clinical circumstances.
• Work collaboratively with other members of the treatment team including the Clinical Therapist, Counselor, Medical, and Psychiatrist.
• Communicate collaboratively with all members of the behavioral health team including medical, mental health, psychiatry, substance use disorder, and other staff.
• Transport clients as needed.
• Complete client UA tests and document test results.
• Write and complete all progress notes within 72 hours of service delivery.
• Maintain compliance with the due dates for all clinical documentation.
• Write client’s progress letters and court reports and obtain final approval from the supervisor.
• Complete all documentation in compliance with agency policy and procedures, HIPAA, 42-CFR, DMH, and other standards to satisfy internal and external evaluating requirements.
• Complete all assigned URC’s within a timely manner.
• Assist with client program oversight by managing case management business passes.
• Meet expected client care hours (productivity expectation is 25 client care hours per week).
• Maintain full compliance with requirements for registration or certification.
• Attend and actively participate in assigned Clinical Group Supervision.
• Actively participate in agency and team meetings.
• Participate in training opportunities and complete all assigned training in a timely manner.
• Arrange work schedule in accordance with the agency’s needs.
• Read emails daily and respond when appropriate.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level