Case Manager - Member Services Representative

Wider Circle•Memphis, TN

14d•$16 - $17

About The Position

The Case Manager - Member Services Representative plays a pivotal role in assessing members' needs, advocating for essential services, and ensuring progress through continuous support and follow-up. By working closely with members and community organizations, the Case Manager helps bridge the gap between individuals and the resources that empower them to grow and succeed. This role is key to advancing our "LOVE, LEARN, GROW" philosophy, ensuring each member feels valued and supported in their journey.

Requirements

Experience in case management, social work, or healthcare advocacy.
Strong communication and interpersonal skills with the ability to build trust and rapport with diverse community members.
Excellent organizational and time management abilities to handle multiple cases effectively.
Ability to collect, analyze, and report on data.
Knowledge of community-based services and social programs.
Commitment to the values of LOVE, LEARN, GROW, and a passion for supporting vulnerable populations.
3-5 years of experience working in the insurance industry
Excellent customer service skills
Strong written and verbal communication skills
Ability to explain complex policies in a straightforward, easy-to-understand manner.
Demonstrate ability to manage multiple priorities in a fast-paced environment.
Conflict resolution skills and people management are required.
Ability to build trusting relationships

Nice To Haves

Degree in Human Services, Social Work related field.

Responsibilities

Conduct intake interviews to determine member needs, ensuring each individual receives personalized support tailored to their unique circumstances.
Serve as an advocate for members by connecting them with essential services and resources, helping them navigate social, medical, and community-based programs.
Monitor and document each member’s progress, ensuring consistent follow-up to address evolving needs and challenges.
Collect, analyze, and summarize treatment results and compile statistics, providing accurate and timely reports for Wider Circle leadership to track program effectiveness and outcomes.
Work closely with community partners, healthcare providers, and social service organizations to ensure members receive comprehensive care, in line with Wider Circle’s commitment to LOVE and support for its community members.
Educate members on available resources, guiding them through processes that foster LEARNING and self-empowerment.