Case Manager Intensive (1529)

Lutheran Services Florida • Winter Haven, FL

4d • Onsite

About The Position

Lutheran Services Florida (LSF) is seeking a talented Case Manager Intensive to provide trauma-informed intensive case management and supportive services to vulnerable clients, helping them reach their goals. If assigned to a residential facility, this position involves direct care.

Requirements

• Bachelor's degree required.
• Proficiency in Microsoft Office applications.
• Knowledge of community resources and ability to connect families to community services.
• Excellent verbal and written communication skills.
• Critical assessment and analysis skills.
• Ability to work and deal with a diverse group of clients.
• Must be able to keep confidential information.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Must possess a clean/valid Florida Driver License, reliable transportation and proof of insurance (transcript of driving record will be requested from the Department of Motor Vehicle at the time of hire).

Nice To Haves

• Preference for degree in a Social Work or behavioral/human services field.
• Two years of experience providing case management and/or social services preferred.
• Case management experience is strongly preferred.
• 3-year experience working with refugee or immigrants preferred.
• Cross-cultural or international experience preferred.
• Bilingual preferred.

Responsibilities

• Conduct weekly in-person trauma support for clients, focused on crisis intervention, safety planning, and family preservation.
• Provide client-centered ongoing intensive case management for especially vulnerable clients with special circumstances (medically or psychologically vulnerable clients, family conflict or crisis, education-related issues).
• Conduct comprehensive intakes for all participants determined eligible for the program.
• Develop goal-oriented, client-centered self-sufficiency plans with each enrolled program participant, addressing their long- and short-term needs and goals.
• Maintain regular and timely communication with supervisor around any issues concerning the client's safety, stability, or well-being.
• Submit detailed and thorough documentation in compliance with LSF policies and procedures.
• Utilize trauma-focused interventions as a framework for intensive case management support and social work best practices for ongoing services.
• Provide extended/enhanced cultural orientation workshops to program participants as needed.
• Guide program participants through referrals, providing follow-up, check-ins, and assistance, ensuring all services are linguistically and culturally appropriate.
• Screen for direct participant financial assistance eligibility in accordance with LIRS basic needs direct assistance practice, facilitate disbursement, and conduct all necessary follow-up and associated financial reporting.
• Collaborate closely with other LSF case managers to facilitate client enrollment of referred participants and coordinate services to dual-enrolled participants.
• Provide ongoing guidance to and communication with volunteers matched with clients for English tutoring, career mentorship, and more, as needed.
• Participate in community coordination, capacity building, and partnership development activities in the service area.
• Maintain comprehensive case files for each enrolled participant, ensuring client confidentiality and protection of personally identifiable information.
• Acquire comprehensive knowledge and thorough understanding of programmatic requirements of the Program.
• Attend stakeholder meetings and trainings centered on trauma-informed intensive case management, specific vulnerability support, community-based mental health support, economic self-sufficiency, and more.
• Train, supervise, and support Program Interns and volunteers.
• Participate in ongoing supervision.
• Prepare Program reports as required.
• Perform other related duties as assigned.
• May enter all financial transactions of the client’s funds into the system as well as accounting per procedures in a timely manner.
• May create and document check request vouchers for all clients per schedule if necessary.
• Completes inventory control data entry form from DPVs, enters information in the database, and tags all the equipment and furniture regularly.
• Provides indirect supervision of Resettlement Program staff.
• Assists manager with RFP and other projects.
• Assists Manager in enforcement and attaining program goals.
• Provides training to program staff if necessary.

Benefits

• Medical
• Dental
• Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level