Case Manager Intake Coordinator

Cherokee Indian Hospital Authority•Robbinsville, NC

13d

About The Position

The Case Manager/Intake Coordinator is responsible for processing applications received for the Residential Treatment Program, initial patient orientation, maintaining accurate patient files, and upkeep of patient information. Serves as a Case Manager for individuals with mental health and substance use disorders who require assistance to gain access to necessary care: medical, behavioral, social, and other services appropriate to their needs. Services include case management assessment, person-centered planning, referral and linkage, monitoring, and follow-up. This position is specific to the Kanvwotiyi Residential Program.

Requirements

A graduate of college or university with a bachelor’s degree in a human service field.
Must have experience working with substance use disorder and/or mental health disorder.
Must possess a valid driver's license.
Must demonstrate a recovery-oriented philosophy

Nice To Haves

Specific experience working with Native Americans preferred.
Two years’ experience with the population preferred. Experience in recovery Services; experience with working with individuals with a substance use disorder and mental health challenges

Responsibilities

Provide the following case management functions according to CIHA policy: case management assessment, person-centered planning, referral and linkage, and monitoring and follow-up.
Process applications received for the Residential Treatment program, coordinating the applicant interview, requesting additional information as necessary, scheduling the intake appointment, and providing patient orientation to the program.
Maintains caseload by identifying new patients assigned in a timely manner and discharging patients according to CIHA policy and procedures.
Provides documentation of all treatment and clinically significant events in the Electronic Health Record as prescribed by CIHA policies and procedures and quality assurance standards.
Gather and document necessary information in the EHR, including medical, physical and functional, psychosocial, behavioral, financial, social, cultural, environmental, legal, and vocational or educational areas.
Engage patients in the person-centered planning process to assist them in obtaining the outcomes, skills, and symptom reduction they desire.
Link clients to needed services and supports.
Provide timely information to treatment team members regarding client status, progress, and safety. Utilize judgment in carrying out CIHA policy for risk assessment and crisis intervention.
Collaborate with the medical staff and other health professionals/agencies to facilitate patient care, discharge, and follow-up.
Provide consultation to patients and family in matters directly related to patients' limitations, finances, adjustments to medical conditions, and ongoing treatment.
Work with internal and external providers to coordinate discharge planning, follow-up care, and transfers to other behavioral health facilities as appropriate.
Responsible for attending clinical staffing as an integral component of a treatment team, facilitating the discussion of client data, and formulating changes to the treatment plan.
Participate in meetings to review and identify opportunities to improve the program and treatment provided, and support the team in problem-solving when concerns are identified.
Provide written, telephonic, and face-to-face consultation services to various persons and organizations that affect the patient. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services, community agencies, etc.
Provide support to patients in the office setting as well as the community setting by conducting home visits with patients and collaterals as needed.
Represents CIHA at regular team meetings for progress review and during emergency meetings dealing with high-risk situations.
Participate in community planning and implementation of programs to help resolve issues related to client care.
Collect and report on data necessary for client care according to procedure and as directed by the supervisor.
Expected to obtain continuing education both through in-service training and through access and tuition payment for approved training seminars and workshops.
Maintains appropriate personal and professional boundaries while working with community members, the population served and stakeholders
Other duties as assigned.
Support the Tribal Option Care Managers as needed.