Case Manager Immigration Bilingual Spanish

The GEO Group•Escondido, CA

4d•$25•Hybrid

About The Position

Since inception in 2004, BI Incorporated has operated ISAP for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Requirements

High School Diploma or GED required.
Two years of customer service or case management experience required.
Bilingual Spanish required.
Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
US citizenship required.
Ability to receive client’s approval to work on contract required.
Must live in the US 3 of the last 5 years (military and study abroad included).
Effective verbal and written communication skills. Ability to interpret and articulate rules, orders, instructions and materials.
Demonstrated sound judgment and even temperament. Ability to maintain self-control in stressful situations.
Attention to detail.
Problem solving ability.
Ability to deal with multicultural contacts with sensitivity.
Basic computer skills.
Ability to work with computers and the necessary software typically used by the department.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

As the Immigration Case Manager, you will use your background in criminal justice, psychology and/or social and case management to develop, implement, and coordinate case management and individual service plans for ISAP Program Participants in conformance with program requirements.
Meeting with participants face-to-face regularly as required by government contractual obligations.
Developing and maintaining accurate and complete case records for all ISAP Program Participants from entry to release from ISAP, maintaining confidentiality of all records.
Conducting intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes.
Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program.
Assisting Program Participants with acquiring travel documents from the countries of citizenship and maintaining a log of travel document information for each Program Participant.
Evaluating English proficiency of ISAP Program Participants to determine resources necessary to promote clear communication between ISAP staff and the participants.
Assess the needs and vulnerabilities of ISAP Program Participants, and connect them with appropriate resources within the community.