Case Manager Immigration Bilingual Spanish

The GEO Group

4h•Onsite

About The Position

Since its inception in 2004, BI Incorporated has operated the Intensive Supervision Appearance Program (ISAP) for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) and Enforcement and Removal Operations (ERO). ISAP is a crucial component of ERO, offering intensive supervision to individuals involved in immigration proceedings. The program achieves positive outcomes by integrating comprehensive case management with proven supervision technology. Additionally, BI maintains an extensive network of community-based partners to provide essential assistance for participants' basic life needs. With consistent positive results, ISAP continues to expand and evolve, serving an increasing number of participants.

Requirements

Bachelor’s Degree required.
At least two (2) years of customer service or case management experience required.
Bilingual English/Spanish required.
Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
Ability to pass a federal background check and obtain a suitability determination.
United States citizenship required.
Must live in the US 3 of the last 5 years (military and study abroad included).
Effective verbal and written communication skills with employees, community contacts, government officials and participants.
Ability to interpret and articulate rules, orders, instructions and materials.
Ability to compose reports.
Demonstrated sound judgment and even temperament.
Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
Ability to defuse hostile or unstable situations.
Ability to deal tactfully with the public.
Attention to detail.
Problem solving ability.
Ability to deal with multicultural contacts with sensitivity.
Basic knowledge of immigration laws, regulations and procedures.
Basic computer skills.
Ability to interpret electronic monitoring messages and daily summary reports.
Good typing skills to develop and maintain case records by performing data entry.
Ability to work with computers and the necessary software typically used by the department.

Nice To Haves

Degree in Sociology, Psychology, Social Work, Criminal Justice or related field preferred.
Experience in fields related to law, social work, detention, corrections or working with multi-cultural clients preferred.

Responsibilities

Develops, implements, coordinates, reviews and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements. Meets with participants face-to-face regularly as required by contractual obligations.
Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP. Proactively manages cases using all appropriate tools and techniques. Maintains confidentiality of all records.
Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with electronic monitoring program.
Assists ISAP participants with acquiring travel documents from the countries of citizenship. Maintains a log of travel document information for each participant.
Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
Connects participants with community resources including, but not limited to, transportation, medical, food, shelter, clothing, educational, financial, legal, religious and other social adjustment or facilitative resources. Identifies and coordinates services as required.
Supervises ISAP participants while in Company offices.
Establishes schedules for ISAP participants that include, but are not limited to, counseling sessions, immigration Court appearances, and access to legal services.
Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
Reviews individual service plans, conducts risk/needs assessments and writes progress reports on a regular basis in compliance with contractual obligations.
Reports on program violations in a timely manner using established reporting parameters.
Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
Performs emergency counseling for ISAP participants as needed.
Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
Performs other duties as assigned.