AAS - Case Manager I (Vietnamese speaking)

Asian Counseling and Referral Service•Seattle, WA

2d•Hybrid

About The Position

Asian Counseling and Referral Service (ACRS) is seeking two full-time Vietnamese speaking Case Manager I positions within their Aging and Adult Services department. These roles are crucial for providing culturally competent case management services to elderly persons and adults with disabilities in the Asian and Native Hawaiian/Pacific Islander community. The services aim to be holistic, person-centered, and strengths-based, with the ultimate goal of enabling individuals to lead meaningful and independent lives within their communities. The position requires adherence to agency policies and contract/regulatory standards, all while upholding the core values of Equity, Inclusion, Diversity, and Belonging to foster a respectful and supportive environment.

Requirements

Master’s degree (social work, behavioral or health sciences preferred) and with bilingual or bicultural skills relevant to the position.
OR Bachelor's degree (social work, behavioral or health sciences preferred) and bilingual or bicultural skills relevant to the position.
OR Associate of Arts/Associate of Science with one (1) year of paid on-the-job social services, behavioral or health sciences preferred, and bilingual or bicultural skills relevant to the position.
OR High School Diploma and three (3) year of paid on-the-job social service, behavioral or health sciences preferred and bilingual or bicultural skills relevant to the position.
Demonstrates respect and sensitivity when providing services to individuals from diverse cultural, racial, linguistic, and socioeconomic backgrounds.
Delivers care in a manner that is responsive to each client’s cultural beliefs, values, and practices.
Contributes to a safe, inclusive, and welcoming environment in support of the agency’s equity, inclusion, diversity, and belonging values.
Ability to effectively communicate with individuals with diverse backgrounds and perspectives.
Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience.
Strong time management and problem-solving skills, with the ability to adapt to constant change and think critically.
Conflict resolution skills to effectively mediate between clients and caregivers or family members.
Knowledge of the aging process; the aging network service delivery system; other service delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff.
Ability to make sound mental judgments regarding safe environments during client assessments.
Proficient in using modern workplace technology, including collaboration tools, communication platforms, and business applications for document creation, scheduling, and data management.
Able to learn new systems quickly, navigate digital workflows, and use online tools and resources to support day-to-day work.
Must have reliable transportation.
If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy.
If using personal vehicle, must have current auto insurance.
Follows all agency policies and procedures as outlined in the Employee Handbook.

Nice To Haves

Completion of Case Manager training program including State sponsored CORE Training, beneficial.
Familiarity with how common adult illnesses progress and its impact on daily tasks preferred.
Fluency in one or more Asian and Native Hawaiian/Pacific Islander language preferred.
Multilingual and multicultural communication skills are highly valued.

Responsibilities

Works with clients to develop and implement a person-centered, holistic, and community-based care plan.
Conducts comprehensive in-home functional assessments and re-assessments addressing a broad range of life domains, including verification of diagnosis, skin condition, medications, treatments, and psych/social information with healthcare providers as needed.
Develops, implements, monitors, and modifies a written, personalized care plan in collaboration with the client/family, healthcare providers, and other community resources.
Identifies client needs and facilitates access and linkages to community resources to assist clients in fulfilling their care plans.
Manages and follows up on referrals to ensure interventions and services meet client needs.
Authorizes services and client's choice of qualified providers based on the established care plan.
Travels to and from home visits and makes telephone contacts to ensure appropriate care plan implementation.
Authorizes or re-authorizes payment for approved Medicaid-funded services or terminated services from WA State Social Services in Provider One.
Informs clients of service changes or terminations based on current needs and function.
Provides client advocacy in areas such as citizenship, family issues, funeral home services, housing, food assistance, medical resources, financial assistance, legal advocacy, personal care services, and translation/interpretation.
Receives phone calls from clients seeking additional long-term care (LTC) resources, finds and makes referrals for clients to obtain necessary resources, and provides counseling and assistance with financial eligibility review, applications, and other required documentation.
Facilitates client transitions to various care settings including Nursing Homes, Assisted Living facilities, and Adult Family Homes through comprehensive assessment and termination planning.
Coordinates and negotiates with care agencies to ensure appropriate residential placement and continuity of care.
Acts as a mandatory Adult Protective Services (APS) reporter to ensure the safety and well-being of vulnerable adults.
Completes timely reporting of observed or reported client's suicidal ideation or other mental/behavioral issues to the local County Designated Crisis Responders.
Assists clients and families in making home modifications to ensure safety in the home environment.
Provides short-term crisis intervention in emergency situations.
Helps determine appropriate care settings and transfers cases to more supportive residential care settings to ensure proper hand-off of care needs.
Completes and submits documentation within the established timeframe.
Participates in the program’s Quality Assurance (QA) and process improvements, contract compliance, and client service excellence initiatives.
Meets program performance and/or productivity standards.
Attends and participates in all agency, program, and team meetings, consultations, and in-service trainings.

Benefits

Pay range is between $58,900 to $63,700 annually. Can increase based on experience with possible increases after 6 months from date of hire.
ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
Vision insurance is available at a very minimal cost.
ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
Employer paid ORCA card and vanpool program.
Free on site parking available at Main Office.
8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
13 paid holidays annually.
IT equipment provided, with telecommuting reimbursement available.
403b Retirement Savings Account eligibility.
Simplified Employee Pension available after 2 years.
Employee Assistance Program.