Case Manager I-11-145- SC/OC Social Services

The Salvation Army Southern California•Tustin, CA

3d•Onsite

About The Position

The Case Manager I is a high demand position that provides holistic, strength based, harm reduction case-management services specializing in housing. This role involves removing barriers to housing readiness, assisting guests with appointments and documentation, developing housing plans and budgets, linking guests to resources, assisting with housing applications and searches, providing housing advocacy, and coordinating guest move-outs from shelter into housing. The Case Manager I also searches for and visits housing options, builds rapport with landlords and property managers, and participates in weekly Coordinated Entry System (CES) housing match meetings.

Requirements

By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s Christian mission are required for this position.
Minimum 1-year experience in case management working with people in recovery, mentally ill and/or homeless.
Experience with tenant/landlord relationships.
Must be in good physical health and mental health, capable of meeting the demand of the position.
Driving Test and clean MVR check.
Must have ability to communicate effectively and remain positively engaged with co-workers, community members, and guests.
Able to function in a fast-paced, frequently changing environment and be adaptable.
Must possess effective time management skills.
Must be able to prioritize work and meet deadlines.
Must model professionalism and time management skills.
Excellent verbal and written communication skills.
Computer literate; effectively use computerized database for guest file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.

Nice To Haves

BSW or equivalent degree (preferred).
1-year experience with HMIS (preferred).
Bilingual/Bi-literate English/Spanish preferred.

Responsibilities

Ensure holistic, strength based, harm reduction case management is provided in a timely, efficient and effective manner.
Maintain an active case load.
Work with guests to remove barriers that would impede them from focusing on housing.
Create a case plan with each guest and perform needs assessments to ensure proper services are offered.
Meet with each guest on case load four times a month.
Maintain case load tracking system current.
Ensure guest case notes are entered weekly within internal and external databases.
Assist guests with obtaining documents needed for housing.
Schedule and facilitate weekly life skills groups related to housing needs such as budgeting, how to be a good tenant, living independently, disseminating information on various housing programs.
Utilize conflict management, de-escalation, and crisis intervention techniques in emergency situations.
Develop an individualized guest-centered housing plan.
Conduct bungalow/bed space visits to maintain guest engagement.
Research and visit various housing options that cater to low-income single individuals/seniors and build rapport with landlords and property managers to ensure individuals are linked to proper housing services.
Maintain a list of current housing vacancies including but not limited to; low-income apartments, VASH and Section 8 opportunities, room for rent, room and board and local sober living homes.
Assists guests in locating and securing permanent housing through outreach to landlords, property managers, housing authorities, and other social service agencies.
Create an exit plan with each guest and coordinate guest move out into housing.
Assist in facilitating training to new hires, interns and volunteers as needed.
Allow new hires, interns, and volunteers to shadow you and provide site and daily duties overview as it relates to your role.
Maintain proper documentation including copies of housing documents, guest goals, monthly reporting, and guest physical files.
Enter guest case notes into internal and external database (HMIS, CES System, WellSky, and CalOptima) in a timely manner (as each database requires).
Exit guests from case load and internal/external database, close out guests’ physical files.
Accuracy of CalOptima (CalAIM) billing process submission in a timely manner by designated deadline.
Practice consistent communication related to guest status, this includes keeping supervisor informed of services guest is linked to with other service agencies, communicating challenges with guests, asking for assistance or direction for assisting guests with assessments, housing plans, referrals, exit plans.
Participate in programming meetings and housing case management meetings.
Participate in guest meetings and huddles as needed.
Participate in professional development trainings.
Participate in Homeless Service staff meetings and trainings.
Participate in Social Service and Community meetings such as CES weekly match meetings.
Maintain a positive working relationship with all TSA staff and external community partners.
Other duties as assigned by Supervisor.